Shopify blocked in Italy by Wind, 3, Fastweb: here’s how to get your store back online

In the last few days our Italian customers at uDroppy reported us that Shopify stores are unreachable in Italy if you are using Wind, 3, Fastweb as your internet provider.

After a few tests our developers were able to successfully find a solution that works, and the stores of our customers are online and working without any problem.

How to fix it

To fix this you will have to make a super simple change in your domain DNS settings.

Log into your domain provider (e.g. GoDaddy) and go to the DNS configuration of your domain.

Locate your A record, it should have this configuration:

• Type: A
• Name: @
• Value: 23.227.38.32
• TTL: 600 seconds

And change it to:

• Type: A
• Name: @
• Value: 23.227.38.64 (this is Shopify’s secondary IP)
• TTL: 600 seconds

Save the configurations and you site will be back online in a few moments.

How to fix it (if your domain is registered on Shopify)

• Log into your Shopify admin panel
• Go to Online Store
• Click on change primary domain

• Select the main domain

• Then click on the domain

• Click on DNS settings

• On the A record, click on Actions → Edit

• Enter this ip 23.227.38.64 as value

• Click on confirm!

You are done, your website will be online in a few moments!

Do not forget to create your uDroppy account by clicking here, it is free to join!