1st Usability Testing
Before we implement our design into the code, we need to make sure that our design/mockup is the one we need. There exists several components of Usability. which is;
- Learnability : How easy is it for the users to learn the website and performing tasks when they first approach the web.
- Efficiency : Once user has learned the web design, how fast can they perform tasks.
- Memorability : When users return to the design after a while, how fast can they adjust to the normal usage.
- Errors : How many errors appears. And how will it impact the entire structure with the way to fix it.
- Satisfaction : How the user react to the design.
Usability Testing is very critical for a website. If the website fails to fulfill the users satisfaction, the users will left the website behind and search for other similar website
What Users Need To Be Able To Do
In order to observe participants you need to give them something to do. These assignments are frequently referred to as tasks.
Rather than simply ordering test users to tasks with no explanation, it’s better to situate the request within a short scenario that sets the stage for the action and provides a bit of explanation and context for why the user is “doing X.”
Before you can write the task scenarios used in testing, you have to come up with a list of general user goals that visitors to your site (or application) may have. Ask yourself: What are the most important things that every user must be able to accomplish on the site?
For now, UKM Indonesia users must be able to accomplish 3 main goals:
- Browse through the landing page
- Browse through the laci
- Found suggested articles on an article’s page
Make the Task Actionable
User goal: Browse Laci.
Bad task: Anda ingin mendaftar ke sebuah event di bulan Desember. bukalah www.ukmindonesia.id dan beritahu saya apa yang akan dilakukan.
Better task: Buka www.ukmindonesia.id dan daftar ke event di bulan desember.
It’s best to ask the users to do the action, rather than asking them how they would do it. If you ask “How would you find a way to do X?” or “Tell me how you would do Y” the participant is likely to answer in words, not actions. And unfortunately, people’s self-reported data is not as accurate as when they actually use a system. Additionally, having them talk through what they would do doesn’t allow you to observe the ease or frustration that comes with using the interface.
Quick Usability Testing
last Wednesday, i committed the Usability Testing and i have an UKM Owner as a tester. The tester is Mas Ipan, owner of soto and soup vendor in Fasilkom. The test mainly focused on how the users accept the old design. from the opinion of the tester, we can know what exactly do we need to build.
this is the link to the recorded conversation :
Our group use google form as a platform to store our Usability Testing’s responses and give clearer report.
And so on
We have also done three Testing in total consisting of one from each persona. The two other are conducted by each of us, Vadim handles the CSR persona, Ira handles the Student persona. This happens because the persona’s schedule cannot fit the three of us to conduct the test. so we take it on ourselves.
Usability Testing Report
After we have done the Usability Testing, we need to create a summary or conclusion on the Testing result.
In the report, we have the Attendees lists, the Executive Summary, and the Notes regarding the test result or test implementation. We also stated the plan on the next UT
here is our first UT Report
and the complete version could be obtained here;
https://docs.google.com/document/d/154UA5jS-ontDIv7VZZnT0gb4v-gN3UcwLTf_m5aGjic/edit?usp=sharing
i also have a special notes regarding the UKM Owner:
- The testers on the 1st persona (ukm owner), will have a wide variety of education backgrounds. We might sometimes find some UKM Owners that never or don’t have the ability to use gadgets or website at all. And some of them is also a bit illiterate. In this case, we cannot fully implement the standard Usability Testing on them. We would like to create more like a presentation or guidance of example or some sort.
- This happens on our tester yesterday that we cannot take the usual UT. Instead, we explain and ask them for their opinion regarding on the design and user interface.
That’s all that we can share,
Cheers!
Wahyu Ananda Duli Tokan
