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UNHCR Innovation Service
Supporting innovation with and for refugees
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How to have fun while driving change: 10 top tips on experimenting
How to have fun while driving change: 10 top tips on experimenting
Experimentation is only one aspect of innovation, but even small experiments can lead to big results.
UNHCR Innovation Service
Jan 27
Connecting a displaced community in Colombia: Digital inclusion in action
Connecting a displaced community in Colombia: Digital inclusion in action
Implementing a community network to break down connectivity barriers and build a better future.
UNHCR Innovation Service
Jan 20
The potential and pitfalls of predictive ethics
The potential and pitfalls of predictive ethics
A collaboration between UNHCR’s Ethics Office and Innovation Service revealed some interesting insights about anticipating ethical…
UNHCR Innovation Service
Dec 12, 2022
Tailor-made design: Co-creating training and delivery with refugees
Tailor-made design: Co-creating training and delivery with refugees
Building a connected future for displaced people. Part 2 of 2
UNHCR Innovation Service
Dec 1, 2022
Dialling into digital skills: Using interactive voice response technology
Dialling into digital skills: Using interactive voice response technology
Building a connected future for displaced people. Part 1 of 2.
UNHCR Innovation Service
Nov 14, 2022
Women-led organizations driving positive change in communities
Women-led organizations driving positive change in communities
The second in a two-part series celebrating the winners of the 2022 UNHCR NGO Innovation Award.
UNHCR Innovation Service
Oct 10, 2022
Women leading the way in improving the lives of women and girls
Women leading the way in improving the lives of women and girls
The first in a two-part series celebrating the winners of the 2022 UNHCR NGO Innovation Award.
UNHCR Innovation Service
Sep 28, 2022
Latest Stories
Listen Carefully: Call Centre Data Improves Understanding of Refugees’ Needs
Listen Carefully: Call Centre Data Improves Understanding of Refugees’ Needs
UNHCR Uganda is capturing people’s lived experiences to improve decision-making, responsiveness, and accountability.
UNHCR Innovation Service
Aug 24, 2022
Collaborative Solutions to Protect the Environment and Refugees
Collaborative Solutions to Protect the Environment and Refugees
UNHCR Bangladesh is taking action with imaginative and pragmatic programs to protect the environment, wildlife, and people.
UNHCR Innovation Service
Aug 24, 2022
Taking Care of the Environment and the Lives That Rely on It
Taking Care of the Environment and the Lives That Rely on It
UNHCR Bangladesh is among the operations leading the way in developing novel solutions to address climate change.
UNHCR Innovation Service
Aug 18, 2022
Promoting Safe Access for Refugees and Host Communities to the Digital Economy
Promoting Safe Access for Refugees and Host Communities to the Digital Economy
By John Warnes (Innovation Officer) and Solji Oh (Associate Innovation Officer)
UNHCR Innovation Service
Jul 25, 2022
Round Table Discussion: Expanding innovation learning across UNHCR
Round Table Discussion: Expanding innovation learning across UNHCR
Colleagues from UNHCR’s Innovation Service reflect on the launch of the new innovation learning programme targeting mid-level and senior…
UNHCR Innovation Service
May 25, 2022
Designing a More Efficient, More Sustainable Supply Chain
Designing a More Efficient, More Sustainable Supply Chain
A strategy for delivering supplies quickly while minimizing the environmental impact.
UNHCR Innovation Service
Apr 28, 2022
Co-Creating a New Fund Alongside the People It Will Assist
Co-Creating a New Fund Alongside the People It Will Assist
The process centered on the lived experiences of organizations led by people who experienced forced displacement.
UNHCR Innovation Service
Apr 21, 2022
Designing with data — 4 principles and a cheat sheet
Designing with data — 4 principles and a cheat sheet
The Innovation Service wants everyone in UNHCR to understand how data might unlock innovative solutions and approaches.
UNHCR Innovation Service
Mar 11, 2022
Inside Look: How COVID is Shaping Work and Fresh Ideas
Inside Look: How COVID is Shaping Work and Fresh Ideas
For UNHCR’s Innovation Service, shifting gears has inspired new ways of thinking about the way work gets done.
UNHCR Innovation Service
Feb 17, 2022
How refugees are creatively countering misinformation
How refugees are creatively countering misinformation
Created by refugee volunteers in Bulgaria, a website separates fact from fiction.
UNHCR Innovation Service
Feb 3, 2022
UNHCR’s Response to COVID Underscores Its Commitment to People
UNHCR’s Response to COVID Underscores Its Commitment to People
Addressing the logistical, medical, and emotional needs of staff has elevated the value of personal connection and the power of humanity.
UNHCR Innovation Service
Dec 24, 2021
The Localization Spirit: Shifting Power or Accountability?
The Localization Spirit: Shifting Power or Accountability?
How might localization drive systems change and transformation in the humanitarian sector?
UNHCR Innovation Service
Dec 24, 2021
Digital protection and combating hate speech against refugees
Digital protection and combating hate speech against refugees
The importance of championing creative, refugee-led approaches to misinformation and hate speech.
UNHCR Innovation Service
Dec 6, 2021
Your Super Special Skillset Sucks the Soul out of Social Progress.
Your Super Special Skillset Sucks the Soul out of Social Progress.
You might not mean to, but your efforts might harm the people they mean to help.
UNHCR Innovation Service
Dec 1, 2021
Novel Passages: The value of facilitating over implementing solutions
Novel Passages: The value of facilitating over implementing solutions
The humanitarian sector has the opportunity to pave new pathways, by pointing the way, and then getting out of the way.
UNHCR Innovation Service
Nov 5, 2021
Why Connectivity is About More Than Technology
Why Connectivity is About More Than Technology
How partnerships enable digital solutions for refugees, including mobile money.
UNHCR Innovation Service
Oct 28, 2021
Letters from the future — UNHCR’s new COMPASS approach casts to the future
Letters from the future — UNHCR’s new COMPASS approach casts to the future
Dominik Bartsch, UNHCR Jordan Representative, and Foni Joyce, a South Sudanese Refugee, share their letters from the future.
UNHCR Innovation Service
Oct 26, 2021
Pouring Data Science Into Real-World Scenarios to Predict the Spread of COVID-19
Pouring Data Science Into Real-World Scenarios to Predict the Spread of COVID-19
A project at a settlement for forcibly displaced people in Bangladesh is helping UNHCR anticipate health and safety interventions.
UNHCR Innovation Service
Oct 14, 2021
Six key findings from engaging communities through messaging apps
Six key findings from engaging communities through messaging apps
Unlocking possibilities with staff satisfaction, future risks and iterative growth.
UNHCR Innovation Service
Oct 8, 2021
Predicting the Unpredictable: Preparing for Potential Future Scenarios
Predicting the Unpredictable: Preparing for Potential Future Scenarios
How a project combines data modeling with collaboration across UN agencies to anticipate Venezuelan refugee movement into Brazil.
UNHCR Innovation Service
Sep 29, 2021
Breaking the cycle of ignorance: Prioritising refugees’ digital leisure and entertainment
Breaking the cycle of ignorance: Prioritising refugees’ digital leisure and entertainment
Digital leisure has been established as a central aspect in the digital lives of individuals around the world.
UNHCR Innovation Service
Sep 28, 2021
Uncovering Challenges and Solutions to Data Privacy and Sharing
Uncovering Challenges and Solutions to Data Privacy and Sharing
JIPS’ efforts to securely access and share data to better serve refugees and IDPs.
UNHCR Innovation Service
Sep 17, 2021
Recognizing Local Solutions as World-Changing Wins
Recognizing Local Solutions as World-Changing Wins
UNHCR’s NGO Innovation Award honors initiatives of all sizes — and reflects the continual experimentation required to innovate.
UNHCR Innovation Service
Sep 16, 2021
Profiling the Needs of Displaced People While Protecting Their Privacy
Profiling the Needs of Displaced People While Protecting Their Privacy
JIPS is building a model for safely accessing and analyzing data across organizations.
UNHCR Innovation Service
Aug 17, 2021
The Pursuit of Refugees’ Inclusion in Digital Connectivity
The Pursuit of Refugees’ Inclusion in Digital Connectivity
How UNHCR is ensuring refugees have the right to connect in the digital age.
UNHCR Innovation Service
Aug 6, 2021
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