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UNHCR Innovation Service

Supporting innovation with and for refugees.

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  • Hold the line please, we’re improving our call center

    Hold the line please, we’re improving our call center

    A case study from Jordan on how best to run a call center.
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    UNHCR Innovation Service
    Feb 18
    Behind the Mobile Stories — Historias Móviles project

    Behind the Mobile Stories — Historias Móviles project

    How can we best support displaced people to share their own stories?
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    UNHCR Innovation Service
    Feb 16
    What epidemic modelling can teach us about the spread of disease in refugee settlements

    What epidemic modelling can teach us about the spread of disease in refugee settlements

    The team looked at various scenarios that could support more effective and efficient decision-making and advocacy.
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    UNHCR Innovation Service
    Feb 10
    Can U-NHCR hear me?

    Can U-NHCR hear me?

    A comparison between two models implemented in Kenya and Lebanon.
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    UNHCR Innovation Service
    Feb 8
    Press 1 for: Do I need a call centre?

    Press 1 for: Do I need a call centre?

    Interagency Feedback Referral Response Mechanism Uganda.
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    UNHCR Innovation Service
    Jan 6
    Steeple Chase and Open Fields: Finding an Innovation Mindset

    Steeple Chase and Open Fields: Finding an Innovation Mindset

    The highly structured world of schools and universities meets the needs of innovation-thinking in the humanitarian sector.
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    UNHCR Innovation Service
    Dec 17, 2020
    Uncovering New Spaces for Innovation: Climate Displacement and Gender

    Uncovering New Spaces for Innovation: Climate Displacement and Gender

    Innovation is key to supporting research of gender, climate, and displacement linkages.
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    UNHCR Innovation Service
    Dec 3, 2020
    From landline to lifeline: An origin story of call centres in the humanitarian context

    From landline to lifeline: An origin story of call centres in the humanitarian context

    A history of call centres within the humanitarian context as well as current tools and available guidance.
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    UNHCR Innovation Service
    Dec 1, 2020
    Hard-Boiled Wonderland and the Accidental Infomaniacs

    Hard-Boiled Wonderland and the Accidental Infomaniacs

    Making decisions in an uncertain age of information deficit and overload.
    Go to the profile of Dina Zyadeh
    Dina Zyadeh
    Nov 26, 2020
    Seeking to Communicate Better With Refugees, Innovation Fellows Find New Mindsets

    Seeking to Communicate Better With Refugees, Innovation Fellows Find New Mindsets

    This is one in a series of profiles sharing the projects, processes, and learnings of participants in UNHCR’s Innovation Fellowship…
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    UNHCR Innovation Service
    Nov 20, 2020
    Meeting communities where they are — the increasing preference of messaging apps

    Meeting communities where they are — the increasing preference of messaging apps

    The messaging app question — UNHCR undertakes a new pilot to engage with communities through WhatsApp.
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    UNHCR Innovation Service
    Nov 3, 2020
    Modelling the spread of COVID-19 and the impact of public health interventions in Cox’s Bazar and…

    Modelling the spread of COVID-19 and the impact of public health interventions in Cox’s Bazar and…

    Modelling the impact of possible public health operational interventions in the Cox’s Bazar settlement.
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    UNHCR Innovation Service
    Oct 28, 2020
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