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UNHCR Innovation Service
Supporting innovation with and for refugees.
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Hold the line please, we’re improving our call center
Hold the line please, we’re improving our call center
A case study from Jordan on how best to run a call center.
UNHCR Innovation Service
Feb 18
Behind the Mobile Stories — Historias Móviles project
Behind the Mobile Stories — Historias Móviles project
How can we best support displaced people to share their own stories?
UNHCR Innovation Service
Feb 16
What epidemic modelling can teach us about the spread of disease in refugee settlements
What epidemic modelling can teach us about the spread of disease in refugee settlements
The team looked at various scenarios that could support more effective and efficient decision-making and advocacy.
UNHCR Innovation Service
Feb 10
Can U-NHCR hear me?
Can U-NHCR hear me?
A comparison between two models implemented in Kenya and Lebanon.
UNHCR Innovation Service
Feb 8
Press 1 for: Do I need a call centre?
Press 1 for: Do I need a call centre?
Interagency Feedback Referral Response Mechanism Uganda.
UNHCR Innovation Service
Jan 6
Steeple Chase and Open Fields: Finding an Innovation Mindset
Steeple Chase and Open Fields: Finding an Innovation Mindset
The highly structured world of schools and universities meets the needs of innovation-thinking in the humanitarian sector.
UNHCR Innovation Service
Dec 17, 2020
Uncovering New Spaces for Innovation: Climate Displacement and Gender
Uncovering New Spaces for Innovation: Climate Displacement and Gender
Innovation is key to supporting research of gender, climate, and displacement linkages.
UNHCR Innovation Service
Dec 3, 2020
From landline to lifeline: An origin story of call centres in the humanitarian context
From landline to lifeline: An origin story of call centres in the humanitarian context
A history of call centres within the humanitarian context as well as current tools and available guidance.
UNHCR Innovation Service
Dec 1, 2020
Hard-Boiled Wonderland and the Accidental Infomaniacs
Hard-Boiled Wonderland and the Accidental Infomaniacs
Making decisions in an uncertain age of information deficit and overload.
Dina Zyadeh
Nov 26, 2020
Seeking to Communicate Better With Refugees, Innovation Fellows Find New Mindsets
Seeking to Communicate Better With Refugees, Innovation Fellows Find New Mindsets
This is one in a series of profiles sharing the projects, processes, and learnings of participants in UNHCR’s Innovation Fellowship…
UNHCR Innovation Service
Nov 20, 2020
Meeting communities where they are — the increasing preference of messaging apps
Meeting communities where they are — the increasing preference of messaging apps
The messaging app question — UNHCR undertakes a new pilot to engage with communities through WhatsApp.
UNHCR Innovation Service
Nov 3, 2020
Modelling the spread of COVID-19 and the impact of public health interventions in Cox’s Bazar and…
Modelling the spread of COVID-19 and the impact of public health interventions in Cox’s Bazar and…
Modelling the impact of possible public health operational interventions in the Cox’s Bazar settlement.
UNHCR Innovation Service
Oct 28, 2020
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