Crap Content Is Everywhere. Here’s a Metric to Help Marketers Focus on the Good Stuff

Introducing URR

Jay Acunzo
Jan 16, 2017 · 3 min read

Here’s an actual moment in my career that made me want to start flipping tables. It’s an exchange between me and a colleague from several years ago:

Me: Let’s update that truly terrible project sitting behind that lead-gen form. The design sucks. The copy is awful. We’re probably pissing off a ton of people who expect something great when they fill out that big form gating it.

Colleague: Why? The landing page is getting a ton of traffic and it’s generating a ton of form-fills for us.

Me: (wraps fingers slowly around table leg)

Being a content marketer is tough business. Being a content marketer who cares about the content part is even harder.

When defending an idea or desire to do better work, create-first content marketers so often hear the same comeback: “But how do you know? Can you prove that?”

Nope. I just know. I can feel it. I have good taste.

The metrics we use to “know things” in content marketing are often misused to justify bad behavior — just like my old colleague. And the obsession with cold, hard, often non-existent absolutes, instead of embracing the messiness that is making stuff, leads to some pretty disgusting decisions and grotesque content. I mean, there’s just no way any human being wants to keep hearing from your company when you promised them goodness but served them a loaf of crap, roasted for hours in the dumpster behind your office. With a sprinkle of parsley. For character.


Introducing URR: Unsolicited Response Rate

“Unsolicited responses to my work.”

If people are going out of their way to write me an email or leave a thoughtful comment or share the thing but with their own emotional response added? Clearly, the thing I made is good. And I can do some serious damage by marketing a thing that is good.

And thus “URR” was born.

I may never fully understand the content marketing industry’s need to explain in a dashboard what most humans intuitively know, but hey, us EMUs tend to fly — err, walk — in a different direction than most.

We look for resonance, not reach. We crave the creation part. We want to make stuff that matters — to us, to others. And guess what? That makes us huge weapons for any business. For an EMU, the feathers in your cap (or, you know, covering your body) come from making a thing that others really friggin’ enjoy. That’s the harder part today — making a thing people love, not putting a thing in front of people.

Once you do the hard part, lean in harder.

So, how do we measure what we make? People seemed to like it. A small number of people reacted in a big way. The rest of the stuff just tends to follow.

Now if you’ll excuse me, I have some tables to pick up.

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Thoughts on this?

JAY ACUNZO is a keynote speaker, writer, and host of the podcast Unthinkable — stories for content marketers obsessed with the content part. Formerly in marketing & media at ESPN, Google, HubSpot and elsewhere.

Unthinkable Podcast

Stories of Conventional Thinking & People Who Dare to Question It

Jay Acunzo

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founder | author, Break the Wheel | host, Unthinkable podcast & other shows about creativity | keynote speaker 20x/yr

Unthinkable Podcast

Stories of Conventional Thinking & People Who Dare to Question It

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