On leadership and communication

Klopp had a great knack for hitting the right note with supporters, he spoke their language, says Dickel. ‘We had plenty of coaches who would say: “Today, our game between the lines, between defence and midfield, and between midfield and attack, hasn’t quite worked out.” Or: “The transition game was a little off.” Nobody wants to hear that in the Ruhr area. Jürgen said: “We played some real crap today, that’s why we deserved to lose.” Everybody can live with that.’

— Raphael Honigstein, in "Bring the Noise".