Promises, Promises: Building trust in leadership

Following through on promises and commitments you make as a leader is Kouzes & Posner’s 3rd behaviour in their practice of Modelling the Way from the book “The Leadership Challenge”. In fact, doing what you say you will do is a critical leadership step. Many of us will have known bosses who say one thing and then do another and wonder why their employees then don’t follow through on tasks they have been given. As leaders we set the standards, we are being watched.