Popular metrics used by the CS team

cxlab2 by Kuba Plonka
UserVerse
Published in
5 min readDec 7, 2022

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Is a Customer Success team needed in a company? But how can we measure the value of this team and its contribution to the company?

There are several ways, and today I’d like to talk a little more about the most popular metrics we use for Customer Success, when and how to use them, and what they can give you.

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cxlab2 by Kuba Plonka
UserVerse

Spread the passion to customer-centricity! 🌟 Find me at cxlab2.com