This week: Why Amazon, Airbnb and Asos are all investing in Service Design, the President of Y Combinator on how to succeed with a startup, getting notifications right, the future of magnetic tape.
Here are the things I found interesting on the web this week.
// UX THINGS
“Social proof can be a powerful tool to help you guide users to make specific decisions online and in mobile apps.”
“Notifications are double-edged swords. Getting it right is the key to success.”
// STARTUP THINGS
“Sam Altman, President of Y Combinator, shares his thoughts on how you can succeed with a startup.”
// VOICE RECOGNITION THINGS
“…Despite the technological leaps and bounds made possible by machine learning, the voice recognition systems of today are at best imperfect — and at worst discriminatory.”
// SERVICE DESIGN THINGS
“Service design has revolutionized our lives. Here are 15 principles for getting it right, as illustrated by some of the world’s most prominent companies.”
// CUSTOMER TOUCHPOINT THINGS
“A touchpoint is any interaction (including encounters where there is no physical interaction) that might alter the way that your customer feels about your product, brand, business or service.”
// RANDOM HISTORICAL TECHNOLOGY THINGS
“What could be seen as an intermediate but mostly dead technology is actually quite alive and thriving.”
// MAPS THINGS
Maps, maps, glorious maps!
Compiled with ❤️ in Qatar
Every week I read stuff on the web that I think would help Qatar-based tech startups design and build brilliant products. I save up all the interesting things and publish them here, and send them out via tinyletter.com/jennyellenbrown