#UXRConf Notes: Lucia Hsieh on User Research in Public Service

“How can the government better understand the people they’re trying to serve?”

Duaa Zaheer
Mar 3, 2018 · 2 min read
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Highlights

✨ Lucia is the User Research Lead at the Ontario Digital Service (ODS). They’re dedicated to creating simpler, faster and better online services for you!

Summary

Dedicated to the community and passionate about people, Lucia Hsieh talks about user research in public service. Lucia discusses the importance of using user research techniques to ensure the representation of diverse groups in government.

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Thanks to your presenting sponsor, TWG!

The UXR Blog

A publication by the UXR Collective.

Duaa Zaheer

Written by

ux designer with lots of opinions about lots of different things. incoming product design intern at @facebook✨

The UXR Blog

A publication by the UXR Collective. The best place to grow your research skills.

Duaa Zaheer

Written by

ux designer with lots of opinions about lots of different things. incoming product design intern at @facebook✨

The UXR Blog

A publication by the UXR Collective. The best place to grow your research skills.

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