It is so easy to order online and get products delivered to your doorstep — anything from food to furniture. However, it makes it extremely complex for e-commerce logistics teams to make this happen across geographies at different times through the day for multiple consumers.
Large geographical spreads, multiple locations and a continuously growing customer base especially in Tier 2 & 3 cities are key aspects of growing e-commerce businesses. The operations/logistics team is a key enabler here. The preparedness of a logistics team to cater to delivery demands is a key factor in helping a company enter a new market.
Add to it, the impatient consumers who want everything delivered with immediacy. Today, timely delivery has become a necessity for survival and growth. It is often seen as a competitive advantage and differentiation from others and consumers readily move on to other players if this need is not met. Timely delivery, therefore, becomes critical and cannot be ignored by the logistics teams.
To be hiring ready and also have a strong pipeline of candidates for their delivery teams, companies are often dependent on multiple agencies and partners for helping them hire these blue-collar workers. Often, this high volume recruitment process becomes too tedious for already heavily tasked logistics teams.
We at Vahan have recognized this and have come up with a disruptive solution using AI and machine learning technologies. We have developed an AI-driven virtual assistant that leverages the common addiction of messaging applications like WhatsApp. To apply for a job, a candidate simply needs to send a “hi” message to Vahan’s phone number on WhatsApp, following which our bot qualifies them, answers their questions and even schedules an interview.
Using Vahan’s AI driven virtual assistant, high volume recruitment can be standardized across locations, in a scalable & efficient way, thereby reducing the overheads involved when dealing with multiple agencies — making Vahan the one stop destination for recruitment.