Value Creation

My insurance career: A case study.

Where I recount what I accomplished, and what I learned.

How to succeed in Customer Service.

The 6 Skills you need to succeed in Customer Success.

Customer Success: The heart of the company.

Part 4 of a 4 part explanation of the 4 main roles in a…

Customer Success; more like business success.

Joey is an expert an customer service and this would be…

How to be a Master of Operations.

It has large text for the important. If you skim read it will take…

Operations: Keeping the train on the tracks.

Learn what operations is and why it is vital to the…

What does it mean to be in Operations:

A short interview with a legend in operations.

How to succeed in Sales.

The 9 Skills you need to succeed in Sales.

Intro: sales…

Sales: The Job That Keeps Other Jobs In Existence.

Learn about the basic ins and outs of a sales job…