Think Again: 7: The Right Kind of Listening Motivates People to change

Here are my notes on chapter 7 of Adam Grant’s Think Again.

• Motivational interviewing is a technique to motivate people to change
• It generates openness in both directions.
• It has an attitude of humility and curiosity.
• The goal is to break out of over confidence cycles and see new possibilities.
• Your role as an interviewer is to hold up a mirror to the other person to let them see themselves more clearly and empower them to exam their beliefs and behaviors.
• It allows the other person to see what they can do scientifically.
• You ask them open ended questions, engage in reflective listening and affirm the person’s desire and ability to change. Lastly you summarize your understanding of their reasons to change and inquire about their plans and possible next steps.
• Your goal is to be a guide.
• Listening generates openness in both directions.