Cancel A Service….How and Why?

There has been some confusion when it comes to our customers being able to cancel an existing service through Vibe.center. Here is how you handle a cancellation and why we process it this way.

Our current system requires that you submit a ticket by emailing Tickets@vibe.direct or using our chat at kb.vibe.direct and request the cancellation. The reason for this is that we would like the opportunity to understand the reason for the cancellation, be able to answer any questions and encourage our customer to stay.

Most companies, ATT, T-Mobile, and others all require you to come in or make a phone call to request a cancellation. They want the same opportunity as we do to keep the customer and address their concerns.

As a service to our Reps and valued customers, we are in the process of making a slight change. This may take a few weeks, but soon you will have a button in which you can uncheck, which will cancel that particular service at the next billing date. Remember that these are monthly services and we do not credit a customer for a partial month. The customer will retain use of that service through the end of that particular billing cycle.

While we want to be the best customer-focused company in the industry, we also want to retain our customers as valued assets of the company. We believe this tradeoff should tilt toward the benefit of our customers, which is why you will see this benefit being introduced in the coming weeks.