How do public tech companies look at retention? (graphs & definitions included)

Based on investor presentations (mostly from 2021) from Hubspot, Snowflake, Zendesk, and two other public companies

Note: This is a refactor / subset of a post on what metrics public tech companies look at overall.

Hubspot (NYSE: HUBS)

Retention: customer dollar retention & net revenue retention

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Minna Wang

Minna Wang

665 Followers

I get excited about data 📊, words 📖, storytelling ✨, and combinations of any of the above | 💰 Finance @SonderMind