Do Chatbots Really Help Businesses In Increasing Their Sales?
Chatbots are integrated into businesses to increase sales. They are playing an exceptional role in the entire sales process. Business chatbots automate the sales process without interruption or disturbance. Customers are also satisfied with chatbots. Most of the businesses are incorporating website chatbots. They are not only available and interact with the customers 24*7 but also understand them.
There are certain tips to increase sales by incorporating chatbots in the business. Have a look!
Tip — 1: Create trust before going for the sales presentation:
The communication done with the AI chatbots on business website is more trusted and reliable than the information displayed on the company’s social media. Thus, try to find the prospective customers who can communicate with website chatbot about your business, products or services. This will help to get the required and authentic information and details about the prospective customer. After that, if he is expressing some interest in buying the product or service, catch them on social media and follow up properly. The large and successful businesses like pizza hut, Walmart, Sephora, etc. are using this business chatbot and also initiate the selling process through the chatbot. There are several businesses that are functioning through website bots and most of the customers feel comfortable with these website chatbots. There are a number of reasons behind it:
A — they are 24*7 available,
B- they have proper information
C- help customers to finish the buying or selling process,
D- Keep them engaged,
E- Intelligent customer service agents.
Also, customers feel satisfied because they don’t want to waste much time because they want to interact with businesses, who know what their customer need. This way, the customer also shares their feedback and experience without taking much time or ignorings.
Tip — 2: Get to know the customer behavior first and then jot down the points why they are behaving in such a way!
There are some reasons which lead a customer to leave the brand.
Customers who are loyal to the brand says that they will choose a competing brand if the selection of the product or quality of the product changes. The data showing this result is about 63% of loyal customers.
There are 84% of the customers who gets pissed when a salesman shows a product but do not have the required information about the product.
Then comes the other reasons like waiting time, bad experience, etc. If this will happen to a customer then why will he wait?
Build better voice apps. Get more articles & interviews from voice technology experts at voicetechpodcast.com
AI Chatbots are quick, smart and intelligent. Actually, they are built and trained in a certain way so that they understand the human completely. In fact, they are specially trained so that they can understand human emotions, attitude, goal, and their needs and wants. Also, they make sure that they give you exact and reliable information. In fact, they share the notifications about the product and services according to your choice and preference.
There are the reasons why a customer chooses a certain brand.
55.3% of customers actually like the brand so they just stick to it.
91% of customers (18 to 34 year) go for the personal recommendation because they actually trust them and read the online reviews about the product or service.
Some customers like customer support so they choose certain brands.
Tip — 3: Increase in the number of customer base:
Suppose you have a hundred customers. There are 64 customers who are actually loyal to your brand. The Analysis shows that these loyal customers recommend your brand to others persons. That means if each one of them brings one customer to your brand, the total increase in the customer base is 64%. And this is the minimum limit, because it might be possible that they bring more than one customers. You just have to understand the customer’s need and offer them the best customer support. You can make this happen by integrating the website and social media platforms of your business website with AI customer support software.
Conclusion: You can now say that chatbots help the business to grow and boost their sales. There is no need of remind the chatbot to follow up with the customer or provide assistance to the customer. A chatbot will do all of it without any interruption. Chatbot remembers everything whether it’s the new changes or addition of some characteristics. They are available anytime, anywhere. Thus chatbots are helping the businesses in a great way. A lot of businesses wants to incorporate them into their online businesses. They also want to take advantage of it. The main reason for incorporating business chatbots is to handle multiple tasks of the businesses that are taking much time to complete. Chatbot takes less time to complete the tasks and they also can handle multiple queries at a time. Humans can do that but they will get tired soon. Chatbots never got tired. They can work continuously without taking any break. This way employees can focus their mind to handle the bigger and much complex tasks.
