Top 5 Advantages of Using AI Chatbots for Your Business
Check out this article to learn the importance of having your own AI-powered chatbot.
The race to deliver exceptional customer experience is on! Enterprises have realized that in order to stay ahead of the competition and increase sales, they need to stay top-of-mind with their customers.
One of the best and easiest ways to do this is by implementing an AI-driven chatbot.
This article discusses the top five benefits of building an AI-driven chatbot for your business.
According to a research carried out by Salesforce, 53% of service organizations expect to use AI chatbots within 18 months — a 136% growth rate that foreshadows a big role for the technology in the near future.
Use or Planned Use of AI Chatbots among Service Organizations (Source: Salesforce)
Furthermore, when we filter out these service organizations on the basis of their industries, we get:
Use or Planned Use of AI Chatbots among Service Organizations, by Industry (Source: Salesforce)
Some more stats!
A survey carried out by Oracle found that 80% of brands plan to use chatbots by 2020, while a report by Ubisent found that 35% of customers want to see more companies using chatbots.
You’ve probably understood the impact that AI chatbots are going to make in the coming days.
Now let’s dive into the top 5 benefits that reveal the importance of having your own AI-based chatbot:
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1) Provide round-the-clock support:
It is possible that your customers approach you outside of your business hours or at the time when your customer service staff is not available. In order to establish a positive impression, it is important for you to solve their queries even at that time.
AI chatbot provides you the opportunity to remain available 24/7; with this, your customers can approach you and solve their queries at any point of time.
2) Decrease the customer waiting time:
According to research carried out by HubSpot, 90% of customers rate “immediate” response as a must when they have a customer service query. In addition, 60% of customers define “immediate” as 10 minutes or less.
With an AI-enabled chatbot, you can provide your customers with an efficient tool to dodge long waiting times required for call-based customer support executives or even for email & form-based support.
3) Develop a personalized communication channel:
Nowadays, one of the primary objectives of every business is to use tools that collect & analyze customer data and provide the required personalization that they require i.e. personalized recommendations.
As AI-driven chatbots can remember the preferences of your customers, you get to establish a personalized communication channel with your customers; this helps in improving customer satisfaction & loyalty.
4) Generate leads:
An AI-based chatbot is an effective way to interact and engage with your prospects and generate more leads.
In fact, they help you initiate conversations that your sales executives can follow-up on and nurture.
5) Pull-down costs:
An IBM blog mentions that businesses spend around US$1.3 trillion on 265 billion customer service calls each year. This is huge, isn’t it?
AI-driven chatbots help your business to save on customer service costs by speeding up response times, freeing up agents for more challenging work, and answering up to 80% of routine questions
By deploying an AI-driven chatbot, you can speed up response times and simultaneously decrease the number of employees required to address your customer queries;
Moreover, you can also avoid scaling-up your staff.
Bottom line
While AI chatbots can’t replace humans, they can add lots of value to the experience of your customers, giving them a friendly tool to get what they need.
If you haven’t already started experimenting with chatbots then now is the best time.
As a leading chatbot app development company, Helios Solutions offers smart, well-trained chatbots tailored to suffice your domain-specific needs. Our solutions not only enable you to redefine customer support and services but also to accommodate your customers’ expectations of personalized experience across the channel.
