Top 5 Conversational AI Platform for Ecommerce
Unless you have been living under a cave, you would have heard the term Conversational AI Platform and its wide application.
But what’s the scope for E-Commerce Firms? Conversational AI Platforms are helping businesses attract new customers while retaining the old ones. Conversational AI is the usage of messaging apps, voice assistants and chatbots to automate communication and create personalized customer experiences to drive engagement with the visitors. It’s changing the way E-Commerce organizations do business in the new digital age. Consumers are experiencing a seamless online shopping like customer service, product selection help among others due to the rapid advances in Conversational AI platforms like Chatbots.
E-Commerce websites have visitors around the clock and it’s expensive to hire human resources to engage with them. Chatbots are available 24/7 and answer basic customer queries like product availability, price, delivery issues among others and thus reduced the dependence on human resources. An AI conversational platform can handle multiple customers at one time and can handle heavy traffic without the need to hire human resources. In case, The platform fails to gauge the customer queries, it will transfer the control to the human agents.
E-Commerce firms can create an engaging 2- way communication between the business and consumers for swiftly addressing the different queries raised by the customers. A great personalized engagement can lead to a lead generation that gets completed in sales.
By 2023, over 70% of all chatbots accessed will be retail-based. Furthermore, chatbot e-commerce transactions will reach $112 billion annually. — Juniper
The above statistic highlights the growing popularity in Chatbot deployment and the vast benefits it brings to the businesses.
Let’s take a look at the Top Conversational AI Platforms for E-Commerce and see what they offer for the businesses.
Top 5 Conversational AI Platform for Ecommerce:
IntelliTicks:
IntelliTicks is one of the upcoming conversation AI platform and is creating waves with its AI-powered Chatbot with Human Fall back option. With End-to-End Automation, IntelliTicks Chatbot can answer routine visitor’s questions with ease and be available around the clock to engage the visitor. Their Chatbots can guide the visitor to the products and help them in making the purchase in the chatbot itself. They have a payment in the Chat itself thus making sure that the customer gets a seamless online E-Commerce experience. the customers can ask their queries in their natural language and IntelliTicks NLP based Chatbot can understand it quite easily.
With the integration of Facebook Messenger, the businesses can now use the popular messaging app to connect with the visitors far better. IntelliTicks gives the businesses the added advantage of taking over the conversation in case the Chatbots fails to understand the customer query or to connect better with the customer in case he/she is a high value one. With the Mobile app, the businesses can see total leads, engagements plus take over any conversation on the move.
Cool Features:
- Provide Hybrid Chat Platform — Both AI + Human fall back option
- Deeper API Integrations like Zapier, Facebook Messenger
- Has Payment-in-chat option
- Rich Template Library
- Has Menu-in-chat option
- No coding knowledge required at all
- Facebook Messenger & Website Chatbot with Mobile Apps
- Human Fall-Back Option
- Free Trial
- White Labelling
- Facebook Messenger
Botsify:
E-Commerce organizations can deploy AI conversational platform for their such as Chatbots without possessing coding knowledge. Botsify helps E-Commerce answer the customer’s queries swiftly round the clock as it can be available 24/7 with Human Fall-back. Human agents are notified in case the customer query isn’t resolved by the visitor so they can take over the conversation with the customer. Supports payment gateway — Stripe to help the customer make the purchase inside the Chatbot itself thus giving a good online shopping experience for the visitor. Supports Voice-based Chatbot like Alexa to bring much-needed help for E-Commerce businesses as they look to engage with the visitors who might prefer a voice-based Conversational platform.
Features:
- Pre-built in templates
- Live Chat
- Easily integrated and embedded with websites
- Facebook Messenger Chatbot
- Alexa Voicechat
- No Free Plan
- Creating automated and personalized messages
- Botsify bot provides push notifications to let the business know if the visitor needs to speak to a human customer service agent
- Has Human Fall-Back Option
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Engati
Engati is an interactive and conversational AI platform for E-Commerce. Within minutes, you can create a Chatbot using the Engati Platform without any coding knowledge. Available across 12 platforms such as Whatsapp, Messenger, website among others to help the E-Commerce Businesses to engage and interact better with the online customers. The platform offers voice features, contextual, intelligent paths, training, analytics, private labeling, and more. Use NLP to reply to the customers immediately without the need of a human agent. In case, the Customer query seems complex for the AI Chatbot, the human agent will be notified and take over the conversation. There is an option of LiveChat too for the E-Commerce Businesses.
Cool Features:
- Contextual Conversations
- Multi-Platform Support
- FAQ Builder
- Voice bots
- Mobile SDK’s
- WhatsApp support
- Rich Analytics
- Human Takeover
- Free plan with feature limitation
Verloop:
Verloop is a conversational sales and marketing platform plus automated customer support and engagement platform. With E-Commerce firms who want to set-up the Chatbot for giving online visitors a seamless online shopping experience, Verloop is a good option with an easy to use drag and drop interface. You can train your bot, answer FAQs, generate leads and connect them to sales representatives. Verloop is a Multi-Lingual chatbot platform and very useful for E-Commerce websites who have visitors across the globe.
Features:
- Canned Responses
- Third-Party Integration
- Human Handover- yes
- Lead Qualification
- CRM Integration
- Facebook Bots
- No Mobile apps
- Free Trial Yes
- Free Plan
Zoho Sales IQ:
Zoho SalesIQ is a website visitor tracking and Livechat software for E-Commerce to improve customer engagement on the website while identifying new sales opportunities. Handle visitors 24/7 at first-step using custom-built chatbots thus making sure that an E-Commerce website doesn’t miss out on a prospect. Strategically reach out to the various prospects with personalized messages.
It provides detailed visitor information, such as location, site behavior, and new or returning visitors, to identify hot prospects and proactively engage them in the chat.
Features:
- Canned Responses
- Website Visitor Tracking
- Interactive Email Campaigns
- Prioritized List of Visitors
- Team Monitoring
- Mobile Apps both for android and IOS
- CRM Data-Based Proactive Triggers
- Free Plans
- Free Trial
