Books Every Conversational Designer Should Have on Their Reading List
Have you finished all your books on this year’s reading list in the first weeks of lockdown? We’ve got you covered!
What makes us human? And what does our language have to do with it? In this book, linguist and author Daniel L. Everett traces the true origins of language and explores how humans went from mere communication to language. Everett brings nearly forty years of fieldwork to debunk long-held theories by some of history’s greatest thinkers, from Plato to Chomsky.
Are you searching for ways to make human-to-machine interactions truly conversational? This might be a perfect book for you! Written by research and information design expert Erika Hall, the book teaches to effectively use language in design and feel comfortable when doing it. The author brings years of professional experience to explain the foundations of the human interface and the power of personality. Besides, Conversational Design offers a lot of practical information to help you get it all done.
Rachel Batish — Voicebot and Chatbot Design: Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger
Welcome to the amazing world of AI-powered conversational applications. No matter how little technical knowledge you have, Rachel Batish, the co-founder and CRO of Conversation.one, will teach you to design great conversational UIs, including building and deploying bots on the likes of Google Home, Amazon Alexa, and Facebook Messenger.
It doesn’t matter whether you’re a happy owner of an Alexa-powered device, a developer, or someone passionate about voice technology! This book is an eye-opener when it comes to voice assistant capabilities, as they can do much more than tell you the weather, or play your favorite music. Written by Bradley Metrock, host of #1 tech podcast This Week In Voice and one of the leaders of the voice community, this book lists a ton of best-in-class Alexa skills and use cases, so that you’ll never view the voice assistant in the same way again.
In a world saturated with information, it’s getting extremely hard to get the attention of customers who are being constantly distracted. And that’s an issue that conversational designers have to address in their work. This book by behavioral designer Nir Eyal explains what triggers human attention, as well as what drives them to distraction.
With so much of our lives moving online these days, this book is more actual than ever. The author Thomas M. Siebel writes about elastic cloud computing, big data, artificial intelligence, and the internet of things fundamentally affecting how business and government will function in the 21st century. The author effortlessly explains how new technologies drive transition into the digital world. Featuring a roadmap to adopt digital transformation, the book invites readers to learn from the best, highlighting the experience of the likes of Enel, 3M, Royal Dutch Shell, and the U.S. Department of Defense.
David Cancel — Conversational Marketing: How the World’s Fastest-Growing Companies Use Chatbots to Generate Leads 24/7/365 (and How You Can Too)
Following the theme of digital transformation, this book covers the basics of conversational marketing. Social messengers have changed the way our personal and professional interactions take place. So, conversational marketing and sales are focused on real-time, one-on-one conversations with customers via chatbots and messaging. This book explains how to create a better customer experience, generate more leads, and convert more leads into customers — through the power of conversational marketing.