Robotic Process Automation Use Cases in Different Industries

Vikram Singh Bisen
Published in
5 min readOct 12, 2022


Reference Image: RPA Use Cases

Robotics Process Automation (RPA) is becoming more popular with technological advancement in various industries across the sectors of the economy.

RPA is getting implemented & deployed aggressively into the many key sectors of the economy that help business owners achieve new heights in their field with the technological edge in the market.

Applying the RPA to different services can be complicated and costly but at the same time helping the companies absorb such costs and operate with better efficiency.

There are many sectors where RPA can be applied and today right here we will discuss the use cases of RPA in various industries and sub-divisions of the companies.

Robotic Process Automation Use Cases

RPA is capable to integrate automation anywhere not only simplifying crucial tasks but also making them faster and more accurate generating a large volume of data while giving quick results.

From human resources to finance RPA can automate the entire workflow, infrastructure, and other backend processes, usually done by the labour taking too much time.

RPA Use Cases in Banking

One of the most important sectors of our economy, Banking where RPA automates the various tasks that are performed by humans. By automating the statement generation of bank accounts, credit cards, or loan accounts, RPA is also providing a complete automated banking solution to customers who choose the right services as per their needs and feasibility.

In banking, RPA is automating the KYC verification and processing of the mortgage with the required documents submitted by the customers.

RPA-enabled systems can check the banking history and credit score of the customer and offer them the best credit facility available to them. RPA can detect fraud or report unauthorized transactions attempted by scammers.

Robotic Process Automation in Finance

Just like Banking, RPA is also fully functional in the finance sector by managing the accounts of the customers, updating the loan, and mortgage data, and migrating data between accounts.

Deployment of the right RPA system or software into financial services helps financial institutions reduce risk and enhance the financing process.

RPA in finance is capable to generate regulatory reports and helping financial services to meet compliance standards with the changing rules reformed by the regulatory authorities.

Robotic Process Automation in Accounting

The accounts receivable and payable are not only managed by RPA-enabled system software helping the accountants to focus their minds on more decision-making tasks. It can do the reconciliations and match invoices or check and validate the purchase orders.

From automated journal entries to vendor management, RPA can perform validations and create balancing journal entries to handle discrepancies to prepare the balance sheet.

Accounting is a complicated process that needs lots of effort and time to manage everything manually from recording a daily cash transaction to yearly payments. Robotics Process Automation Developers can automate all such tasks with better accuracy and efficiency.

RPA in Human Resources

In the HR department, RPA helps to manage a large set of data while organizing the recruitment process. IT can shortlist the right candidates as per their qualifications, experience, and past exposure to various fields.

From time management to earning, deductions, and compensation management, RPA is capable to automate entire tasks associated with payroll management.

With RPA Human resource recruitment process is getting faster and more effective in terms of hiring the right candidates with fewer efforts providing a team with a better workforce for their organizations.

Robotic Process Automation in Retail

The retail sector is already running on online shopping platforms with almost everything automated from choosing the products to making payments and checking the status of the orders at one click on mobile phones, tablets, and other portable devices.

Retail shops also use RPA software to manage the inventory and warehouses to sell and process the products chosen by the customers.

It can send automated generated emails updating the orders and payments done at offline or online retail shops.

RPA in Manufacturing

Thanks to Intelligent Automation, the manufacturing sector is already enjoying the automation solution to produce the products in their assembly lines.

Now RPA in manufacturing industries encourages companies to shift their production units through automated software bots.

RPA can create the details of raw materials, work-in-progress and finished goods leveraging the manufacturing of products with faster speed and better quality.

ERP automation in manufacturing managing the inventory accounts payable and receivable etc.

RPA in Healthcare

One of the most vital sectors of our economy, healthcare is helping people stay healthy and work contributing to the growth of the economy.

RPA in healthcare is automating many tasks like generating important alerts and reducing repetitive tasks.

Reducing the workforce and improving the quality of the service, RPA enables healthcare to generate a large volume of data of patients, maintain their medical records and automate the entry processing reducing the cost of the entire healthcare sector.

RPA in Telecommunication

The communication sector is getting a new dimension with RPA-enabled systems providing an automated solution to customers.

From attending the customer’s calls to solving their queries, RPA has automated many back-office tasks reducing the dependency on employees to perform boring tasks and focusing on other decision-making strategies.

With highly productive and scalable solutions, RPA is making the telecommunication sector serve its customers with better service.

And finally, with such an efficient and automated solution, the cost of operations in the telecom sector is automatically reduced at enterprise levels.

RPA Use Cases in Sales & Marketing

Sales and marketing are enjoying the best of RPA capabilities with complete automation of CRM helping marketing professionals promote their products and services professionally.

RPA can gather, summarize and update a huge amount of data at faster speed and accuracy. Sales & marketing professionals are using the information gathered through RPA tools to analyze the sentiments of the customers.

Sentiment Analysis with RPA provides true insight into their customers and offers them the right products or services benefiting every stakeholder.


Apart from the above-mentioned use cases, there are many sectors and areas where RPA can be implemented. Robotic Process Automation Companies are capable enough to develop fully customize tools, software, and programming system that can automate the different types of tasks as per the nature of business and tailored needs of the different companies.

And deploying the RPA into your business can leverage your business to the next level with the competitive advantage to operate with better growth opportunities in the market. Thus hire the right RPA developer that can develop a full-fledged application as per your business needs.

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Vikram Singh Bisen

Content Writer | Stock Market Analyst | Author & News Editor at The Telegraph Daily