6 Things To Consider Before Choosing the Right Tools to Build A Chatbot.
No coding skill is not a problem for building chatbots. To compromise this you must have the right tools. This will be tricky because your chatbot quality will contingent on these tools. You must find the right chatbot builder. There are many platforms that you can choose, some are free, but the feature must be limited. There are some things to take into consideration when you make your choice:
Channels
What platform that you want your chatbot to deploy on? You may choose messaging applications like Facebook Messenger, Whatsapp, Telegram, Line, Twitter, just on website, or on other channels. Some chatbot builders may be limited to one messaging application and some bot builders give more integration options.
The messaging application that you choose for your chatbot must inline with your end-customer. Which application that your end-customer use the most. Take Indonesia for example, Whatsapp, Line, and Facebook Messaging is the most common application used by the people. It will be beneficial if your chatbot able to deployed into multi-channel applications.
NLU
If you want a full directed text chatbot, NLU is not an obligation, but if you want your bot to understand human natural language NLU is a must. A good chatbot builder is packed with NLU component to
understands your end-customer utterances. Not every chatbot builder has an advance NLU. You will need NLU so your chatbot able to interact with slang, typos, or many interaction variations.
Personalization
How personal your chatbot able to interact with your customer will depend on the chatbot builder. Some chatbot builder makes it possible for your chatbots to directly greet your customer by their name. Chatbot also has the option to greet customer in different ways depending on what time of the day, season, or year.
Operation
Chatbot for answering FAQ only maybe don’t need a complex component to interact with customer but if you need more than text you need a good chatbot builder. Some chatbot builder allows you to create a chatbot with more ability like asking authentication, carousel, retract information, sending emails, transaction, ticketing, and many more.
A chatbot builder like Vutura.io is a complete package if you want to build a powerful chatbot. Vutura.io providing you with many chatbot components to boost bots functionality. They made it possible to build a full range chatbot complexity.
Team
If you choose a complicated chatbot builder you might need a chatbot programmer in your team. If you just like me, individual with minimum coding skills, you must choose a user-friendly chatbot builder. Some chatbot builders, like Vutura.io, have easier interfaces for non-coding skill user.
Conversation Flow
This is an optional choice if you want to create a long root-like conversation path you might need to make conversation flow. Some chatbot builders already have a build-in conversation flow tool. If there is none, you can choose support tools like Figma, Adobe XD, Microsoft Powerpoint, and Draw.io.
Summing Up
There are various chatbot builders with different degrees of complexity. The higher the complexity to use the less user-friendly the interface. Vutura.io is one of the best chatbot builders because it allows you to build a chatbot with complex features yet easy to use. Now, what kind of chatbot builder that you need?
