Woman holding phone while sneezing

Sick with COVID-19 and need help?

Most of us are waiting for our vaccine phase and/or tier to open up so we can make an appointment to get the vaccine. We know that some of you work in jobs that you can’t do from home, which puts you at higher risk of being exposed to COVID. The good news is that every day more and more people are getting the vaccine against COVID. In the meantime, we want you to know that there is help for you if you get COVID and need to isolate or quarantine. You can get assistance through a program called Care Connect Washington.

By now, we know to stay home if we test positive for COVID-19 or are exposed to the virus. Staying home in quarantine or isolation is an important tool to help avoid spreading COVID-19 to others. But for some of us, staying home means we won’t have money to pay the rent or mortgage. We might need help getting food, medication, or accessing unemployment services. Care Connect Washington can link those in need to free community-based services for support while they quarantine or isolate.

  • A case investigation or contact tracing interviewer will call you if you test positive for COVID-19 or were exposed to the virus.
  • The interviewer will ask if you have health or social needs that prevent you from staying home.
  • If you tell the interviewer that you need help to stay home, they will refer you to a local care coordinator.
  • Your care coordinator will work with you to provide the services you need for 14 days while you stay home.
  • If you need more support when your quarantine or isolation period ends, your care coordinator will connect you to resources for longer-term support.

Your local care coordinator will identify services in your community to help you like:

  • Medication delivery
  • Health care
  • Unemployment resources
  • Housing support
  • Financial assistance for rent, mortgage, or utility bills
  • Food banks
  • Elder care
  • Child care
  • Behavioral health care
  • Other culturally appropriate services

Care Connect Washington will offer help based on your need. Services will vary by region. The program will connect you with resources in your preferred language. Care Connect Washington services are available at no cost to those who qualify.

You can get support from Care Connect Washington if:

  • A case investigation or contact tracing interviewer calls you because you tested positive for COVID-19 or you had close contact with someone who tested positive; and
  • You’re actively isolating or quarantining at home.

If you or someone you know is actively isolating or quarantining at home and needs assistance, contact Care Connect Washington by calling the program hotline, 1–833–453–0336, daily 9 a.m. to 9 p.m. Press #1 for Spanish and #2 for other languages. Care Connect Washington offers interpretation services in 15 languages.

More information

Stay tuned to our blog for more information on how you can help stop the spread of COVID-19. Sign up to be notified whenever we post new articles.

Information in this blog changes rapidly. Check the state’s COVID-19 website for up-to-date and reliable info at coronavirus.wa.gov.

Answers to your questions or concerns about COVID-19 in Washington state may be found at our website. You can also contact the Department of Health call center at 1–800–525–0127 and press # from 6 a.m. to 10 p.m. Monday — Friday, and 8 a.m. to 6 p.m. Saturday — Sunday. Language assistance is available.

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