Wantoo Pro Tips
Managing Feedback Overload: Learn From the Experts
You’ve realized that your customers are your product experts, and you’ve made it easy for them to share their ideas. Awesome.
They’ve taken you up on it, and are now sending you their insights. Even more awesome.
Hang on, though, some of these ideas are looking similar…
Duplicate ideas are the the epitome of “too much of a good thing”. Many product managers develop personal workflows to wrangle duplicates, which can be a bit like this:
‘I Was Just Gonna Say That!’
Wantoo makes it easy to prevent duplicate ideas from getting submitted in the first place. Thanks to our AI, potential duplicates are identified as they’re typed in.
An end user can see identical — or even similar — ideas appear with each keystroke. She can then choose to support a pre-existing idea with just a click or tap, consolidating the support around it. The product manager then sees the popular themes more clearly as they emerge.
The Matchmaker
The Wantoo Board administrator can also merge similar ideas, even if they don’t share any keywords. This is done with a few clicks or taps. Here’s how it looks in the Manage Feedback view, which only Wantoo Board admins can see.
Just select the Merge option for an idea by hitting those three little dots next to its title. Then search for the idea you want to merge it into, with the help of Wantoo’s friendly, unobtrusive AI.
The pre-existing idea inherits all of the votes held by the idea that’s getting merged into it. Supporters of the merged idea are automatically kept in the loop when the change is made. When users visit the idea you’ve merged, they’re directed towards the idea that has been kept. The conversation lives on, in a less-cluttered way.
Smarter Every Day
Wantoo’s AI learns from every merge you make, and with each action its duplicate-suggestion algorithm gets stronger and stronger. This is the machine learning you’re hearing so much about these days.
Now, instead of herding cats, you’re herding sloths. (Not that that’s something anybody actually says—the point is that you’re herding much slower, easy-to-manage animals.) Not only does feedback management gets less painful, Wantoo becomes a personalized partner the longer you work together.
About Wantoo
Wantoo is a simple, powerful cloud-based platform that makes it easy to listen, analyze, and act on feedback from your team, your customers, or anyone else. For more information, visit wantoo.io.
