Great HR executives lead with their 💖
If you are like most people, you tend to avoid fights and hard conversations. When it comes to Human Resource managers, these confrontations and hard conversations are a part of your job and knowing the common pitfalls, understanding people and leading with your heart are great tools of the trade.
Knowing the common pitfalls
There will always be times when quarrel arises among employees. Some people may have a hard time getting along, and even the best intentions can sometimes be misunderstood. While it might be tempting to terminate an employee to get rid of the problem, an excellent HR executive knows that sometimes the easiest solution is not always the right one. Besides lost productivity and morale among the employees remaining, the cost of finding and training a new employee can be staggering. According to SHRM the average cost of hiring in the US is $4.1K, and it takes about 42 days to fill a position. Knowing the time, effort, disruption, and the statistics help you calculate the best course of action. Sometimes it’s better to help employees have the hard conversations and the confrontations and get the organization to peak-level output — but sometimes it may be best to relocate an employee.
Understanding people is no easy task. We are complicated organisms with different backgrounds and views on life. As Dale Carnegie talks about in his book How to Win Friends and Influence People we need to shift our perspective and start seeing things from others’ points of view. People become eager to work with us when we can combine our desires with their wants. That way we can mutually achieve our objectives. Start exercising this great character trait during your commute home from work today. Think hard why people are doing what they are doing?
Lead with your heart
In its essence, employees are just people who happen to be at work, and it’s your job to take care of these people. HR managers need to wear multiple hats at work, and one of those hats is caring for other people, their emotions, and situation. It’s hard to pour your heart and soul into other peoples lives and their affairs, but that’s what makes an extraordinary HR manager. To keep quoting Dale Carnegie:
- Show respect for the employee’s opinions.
- Be friendly.
- Let the employee do a great deal of the talking (and actually listen).
- Appreciate the employee’s hard efforts and let them know you do.
- Indirectly call attention to your employee’s mistakes, without the blame.
- Ask questions instead of giving orders (this is common sense).
- Praise every improvement. It’s what builds up momentum.
- Make the fault seem easy to correct.
- Make the employee happy about doing what you suggest.
The greatest superhero power every team can have is the ability to converse, criticise and give feedback while leaving the ego out of it all.
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