Improving Customer Service through Social Media
The most important part of any business is customer service. Everybody knows that. Or more specifically, everybody thinks they know that. Worse, some of us know it and choose to ignore it, insisting we know better. But the facts are right in front of us, and there are some things in life that simply cannot be ignored, for there are results that show good customer service gets us further than mediocre customer service in every respect — personally, financially, as a growing business…the list goes on and on.
As a Chartered Insurance Brokers and Independent Financial Advisors, the team here at Watson Laurie have been providing professional advice in all areas of risk to a broad client base for over 25 years. We specialise in the placement, risk management and audit of corporate insurance programmes for International banking institutions through to new start size enterprises.
For over two decades, we have prided ourselves on our customer service. As an insurance independent brokers (one of the few remaining in the UK), we are at an advantage in this respect, as we are able to give our clients personalised advice and insurance protection that is perfectly suited to each business we work with. Of course there are many other benefits and advantages you receive by choosing an independent brokers, but the customer service aspect of it is huge.
As the perfectionists we are, enough is never enough, and with the importance of social media and the digital world becoming more and more apparently every single day, we are expanding our online presence in order to improve our customer service, cater for your every need, and produce weekly advice and information on commercial insurance.
Our committed team’s focus is simply to become a trusted partner of our clients and to design insurance programmes which best protect our client’s balance sheet, whilst continuing to invest in our people in order to ensure long term continuity. Our long-standing business speaks for itself in the fact that our services are exactly what many business’ need, and thus we are already confident in what we offer to each of our clients, but customer service shouldn’t stop there. Customer service shouldn’t stop anywhere. Our passion and commitment to helping improve our clients’ insurance needs allows us to continue to evolve, even after all of these years, to build our relationship with existing clients as well as companies lacking a suitable insurance plan or simply want to know more about what insurance really means.
So if you own or manage a business, are an employee at a business, or are simply an intelligent person looking to expand your knowledge on commercial insurance, risk management and financial planning, be sure to join us on our new Medium publication, Watson Laurie Insurance, every Tuesday for weekly advice on all things insurance. If you are unsure about anything insurance-related and would like to broaden your knowledge, drop us a comment and a member of our team will be more than happy to broaden your knowledge on the matter by focusing on it in next week’s article.
To find out how we can specifically help you or for further information on the services we offer, visit our website today and contact us at 01204 897576 or fill in our contact form.
