The Anatomy of a Large Experience Design Organization

Or, why Wayfair employs so many Experience Designers

Jesse Kaddy
Jun 6, 2018 · 6 min read
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How Wayfair’s Experience Team is Organized

Super-Pods: Focused on the Customer Journey

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Where Spotify calls them Tribes and Squads, Wayfair calls them Super-Pods and Pods.

Pods

Example Pods


Augmented Reality Pod: iOS ARKit functionality.
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Product Customization Pod: Custom Upholstery Experience
Shop The Look Pod: Room Ideas Experience
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Chat & Messaging Pod: Web and iOS chat experience
Room Planner Pod: Adding a product to a room.
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Visual Search Pod: Photo search functionality.
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Design Services Pod: Interior design feedback experience.
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Consumer Guidance Pod: 3D model-driven 360 view functionality.
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User Generated Content Pod: Customer reviews and photos

Wayfair Experience Design

Perspectives from Wayfair's Experience Design Team

Jesse Kaddy

Written by

Associate Director, Product Design (UX/UI) @Wayfair in Boston, MA. x Optaros MRM//McCann. Comic nerd. TV/Film nerd. Nerd Dad. OG Millennial. @jessekaddy

Wayfair Experience Design

Perspectives from Wayfair's Experience Design Team

Jesse Kaddy

Written by

Associate Director, Product Design (UX/UI) @Wayfair in Boston, MA. x Optaros MRM//McCann. Comic nerd. TV/Film nerd. Nerd Dad. OG Millennial. @jessekaddy

Wayfair Experience Design

Perspectives from Wayfair's Experience Design Team

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