ING Documentary — Cybersessions AI

Watch how we leverage artificial intelligence (AI) to offer our customers a superior experience and to reach our sustainability goals.

ING is featuring at the mini-documentaries of the new RTL Z program Cyber Sessions AI in collaboration with founding partner Kickstart AI. The purpose is to discover how companies are already working with AI on a daily basis.

In this episode, a look behind the scenes at ING. To get a better idea of how we use AI as a company and what positive impact it can have inside and outside the company walls, reporter Suzanne Blonk visited our Cedar offices and interviewed our colleagues.

Pieter Goderis, Chief Operating Officer ING Analytics mentioned: “AI is very important to ING because we see it as an extension of our strategy to provide a superior experience for customers”.

Hanneke Stellink, tribe lead Wholesale Banking Analytics added: “We use AI to build a sustainable future” while Wout Kooijman, data scientist, highlighted the ways in which AI models are used to find the fraudulent and suspicious transcactions.

From improving the app experience to protecting customers from cybercrime and reaching sustainability goals — watch the full report to see how the largest bank in the Netherlands is using AI.