Project Management for Small Projects

Don’t overload your clients with too much documentation

At Lens Digital, we help small businesses to get online.

When we are running projects, the last thing we want to do is to overload our clients with a mass of project documentation. As most of our clients are solopreneurs, we wanted to keep the paperwork to a minimum; enough that it was clear what was being delivered but not too much so that it wouldn’t be read.

For that purpose, we use a Statement of Work. One simple document that covers the whole of the project.

The SOW has the following sections;

Summary — An introduction of what the project is and what is included in the SOW.

Project Scope — In this section, we list the activities that will make up the deliverables.

Deliverables — What the client is going to get at the end of the project. Generally, a website plus training and a handover document.

Schedule — Timescales for the delivery of the project. Again, kept simple by using simple milestones.

Exclusions — What is not in the project. This is as important as the project scope.

Price — Needs no explaining.

Key Assumptions — A few simple statements listing what assumptions have been made, generally around the information given by the client.

Acceptance — If the client is happy with the SOW, they sign and return the document.

For most projects, this document is no more than a couple of pages. It is nice and simple so that it can be understood without overwhelming the reader.


Lens Digital is a digital agency focusing on delivering high-quality, modern websites for small businesses — hello@wearelens.co.uk