Designing for emotional need

What we learnt by researching the experience of starting treatment in drug and alcohol services.

By Emma Parnell and Christina Herold

When you walk through the door of a drug and alcohol service you will likely experience all sorts of feelings in a short space of time. These feelings may fight with each other as the elation of finally getting help is mixed with the fear of not knowing what to expect. And for those coming back to services you might layer on feelings of…