Website Terms, Conditions of Use & Privacy & Remuneration Policy
- About the Website
1.1 Welcome to cribz.chat (the ‘Website’). The Website (the ‘Services’).
1.2 The Website is operated by CRIBZ PTY. LTD. (ACN 622301580). Access to and use of the Website, or any of its associated Products or Services, is provided by CRIBZ. Please read these terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
1.3 CRIBZ reserves the right to review and change any of the Terms by updating this page at its sole discretion. When CRIBZ updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
2. Acceptance of the Terms
You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by CRIBZ in the user interface.
3. Copyright and Intellectual Property
3.1 The Website, the content and all of the related products of CRIBZ are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the content and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the content are owned or controlled for these purposes, and are reserved by CRIBZ or its contributors.
3.2 All trademarks, service marks and trade names are owned, registered and/or licensed by CRIBZ, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
a) use the Website pursuant to the Terms;
b) copy and store the Website and the material contained in the Website in your device’s cache memory; and
c) print pages from the Website for your own personal and non-commercial use.
CRIBZ does not grant you any other rights whatsoever in relation to the Website or the content. All other rights are expressly reserved by CRIBZ.
3.1 CRIBZ retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer any:
a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
3.4 You may not, without the prior written permission of CRIBZ and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the content or third party content for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website which are freely available for re-use or are in the public domain.
5. General Disclaimer
5.1 Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
5.2 Subject to this clause 5, and to the extent permitted by law:
a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
b) CRIBZ will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the content or these Terms (including as a result of not being able to use the content or the late supply of the content), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
5.3 Use of the Website and the content is at your own risk. Everything on the Website and the content is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of CRIBZ make any express or implied representation or warranty about the content or any products or content (including the products or content of CRIBZ) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
b) the accuracy, suitability or currency of any information on the Website, the content, or any of its content related products (including third party material and advertisements on the Website);
c) costs incurred as a result of you using the Website, the content or any of the products of CRIBZ; and
d) the content or operation in respect to links which are provided for your convenience.
6. Limitation of liability
6.1 CRIBZ’s total liability arising out of or in connection with the content or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the content to you.
6.2 You expressly understand and agree that CRIBZ, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
6.3 You acknowledge and agree that CRIBZ holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website.
7. Termination of Contract
7.1 If you want to terminate the Terms, you may do so by providing CRIBZ with days’ notice of your intention to terminate by sending notice of your intention to terminate to CRIBZ via the ‘Contact Us’ link on our homepage.
7.2 CRIBZ may at any time, terminate the Terms with you if:
a) you have breached any provision of the Terms or intend to breach any provision;
b) CRIBZ is required to do so by law;
c) CRIBZ is transitioning to no longer providing the Services to Members in the country in which you are resident or from which you use the service; or
d) the provision of the Services to you by CRIBZ, is in the opinion of CRIBZ, no longer commercially viable.
7.3 Subject to local applicable laws, CRIBZ reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts CRIBZ’s name or reputation or violates the rights of those of another party.
7.4 When the Terms come to an end, all of the legal rights, obligations and liabilities that you and CRIBZ have benefitted from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.
8.1 You agree to indemnify CRIBZ, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
c) any breach of the Terms.
9. Dispute Resolution
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
A party to the Terms claiming a dispute (‘Dispute’) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
On receipt of that notice (‘Notice’) by that other party, the parties to the Terms (‘Parties’) must:
a) Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
b) If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Communications & Media Authority or his or her nominee;
c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
d) The mediation will be held in New South Wales, Australia.
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.
9.5 Termination of Mediation:
If 1 week have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
10. Venue and Jurisdiction
The Services offered by CRIBZ is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.
11. Governing Law
The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
12. Independent Legal Advice
Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.
- We respect your privacy
1.1 CRIBZ Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2 “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1 CRIBZ Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2 You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3 Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. Use of your personal information
4.1 CRIBZ Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2 CRIBZ Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of CRIBZ Pty Ltd, cribz.chat, its customers or third parties.
5.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to Australia, USA.
5.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. Security of your personal information
6.1 CRIBZ Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Access to your personal information
7.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com.
7.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
8.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Level 3, 100 Harris Street, Pyrmont, NSW 2009, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10.1 When you visit our website
When you come to our website (cribz.chat) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.4 Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites.
Please be aware that CRIBZ Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Remuneration Policy of CRIBZ Pty Ltd
We don’t charge consumers anything to use our comparison service. Instead, we receive a service fee from the our partners with when one of our customers connects with them through our service and either sells or rents their property.
The service fee we receive from lenders or agents is a pay-on-success model, this means the agent only pays if they are successful in listing and either selling or renting the property. CRIBZ is not licensed to provide lending or property advice, but the professionals we introduce you to are.
In order to maintain the impartiality of our comparison service, we generally aim to charge the same fee for each type of service being provided. As a guide, our fees range from 20%-30% for agent and lending referrals, respectively, but could change from time to time based on various factors.
When required by law, each partner will disclose the amount they have paid CRIBZ for our referral services. If you have any questions, please do not hesitate to contact us on firstname.lastname@example.org
CRIBZ Pty Ltd (CRIBZ, the Company) is not licensed to provide financial product advice in any jurisdiction. We make an introduction to providers like Loan Dolphin Direct, who are experienced, licensed and regulated. CRIBZ only acts as an unlicensed referrer in these instances.
As a real estate media platform, these referrals are always incidental (never primary) to our real estate services and only as a convenience for buyers. We make no advice, assurances or provide any warranties.
Relationship of Real Estate Agents, Sellers and Buyers
CRIBZ Pty Ltd (CRIBZ, the Company) may be used by registered Real Estate Agents and Sellers (amongst others). Where the Real Estate Agency intends to register on the Company’s Platform, it must sign up to the Company’s separate Agent Terms and Conditions, which as a minimum requires the Real Estate Agents to hold a necessary licences issued by the appropriate regulatory authority.
CRIBZ and its digital assets are merely a passive conduit for providing users with the facility to access real estate information and related information. CRIBZ does not necessarily purport to include details an all relevant Real Estate Agents. Accordingly:
- Any relationship between Real Estate Agents, Sellers and/or Buyers (or other users of our Platform) shall be strictly between such parties (and not the Company). The Company is not involved in any way with such relationship or the advice, content, information or representations given therein and You take full responsibility for the decision to access such parties, and rely on such information.
- The relevant Real Estate Agent shall be the provider of real estate advice, services, information and suggestions (not us) and the Real Estate Agents’ opinions are solely their opinions (and not our own opinions).
- Availability of a Real Estate Agent for your request shall be subject to availability.
- We make no warranty about the standard, quality or accuracy of any advice, suggestions and information (such as the commission of the Real Estate Agent, whether any specific Real Estate Agent is appropriate for your property) the subject of your interaction or the relevant Real Estate Agent or the Seller (as the case may be) and their skills, credentials, experience, qualifications or other data regarding same (and any reliance placed on same). Therefore, You are encouraged to exercise a high standard of care and independently verify same before such interaction.
- The Real Estate Agents and the Sellers are not our employees or agents and we assume no responsibility for any act or omission of any of the Real Estate Agent or the Sellers.
- We will not be liable for enforcing any agreement that was made between you and a Real Estate Agent or a Seller (as the case may be) and you will be solely responsible for any agreement made with them.
- Each property made available has not been evaluated by Company and should be evaluated by each Real Estate Agent based on the relevant Seller’s specific criteria. The Company does not independently verify the information provided by Sellers or the identity of Sellers.
- Real Estate Agents’ profiles comprise solely information from contributions from the Real Estate Agents themselves. The Company does not make any representation or warranty with respect to the subject matter of such profiles or its reliability, adequacy, currency, accuracy or completeness. Such information should not be regarded a substitute for real estate advice and You should make your own enquiries and seek independent advice before acting or relying on same.
- The Company shall not be responsible for any actions (or lack thereof) taken as a result of relying on or in any way using such information. Real Estate Agent profiles do not imply an endorsement by the Company of such agents and the Company makes no representations either expressly or impliedly concerning such agents and their services.
Though the Company does not moderate, screen or edit Real Estate Agents’ profiles, the Company reserves the right to amend or remove such content where it considers it to be illegal, false or misleading, defamatory, inappropriate, compromising of the integrity of the Platform or otherwise in breach of its content standards.