Catalyst
Published in

Catalyst

WellChild’s Definition Project!

Weeknotes 1

Hello! We are WellChild, the national charity for sick children. Specifically we are Catherine and Chloe, part of the Families team, and we are working with Catalyst to support our cohort of parents and carers with an improved digital experience; to enable them to better connect with other families online, ask for support and advice and make friends in the post-COVID climate.

The WellChild Family Tree is a community, a community of parents and carers of children with serious health and complex medical needs. We send out newsletters full of relevant information and articles, invites to family-centred events (well pre-covid — faceplant!) and we have a private Facebook group where parents receive peer-to-peer support and make friends with families in a similar situation. Our strapline — Make friends, Make Memories, Make a Change and all was going well, then Covid came along! Our community grew, and it grew rapidly we could barely keep up and thought our next step for the community was to design an app. However, during the Discovery our research showed there is real value in the Facebook group, and that families really like the convenience of an existing social media platform — result!

After completing our Discovery Learning Programme with Founders & Coders back in 2020, we are excited to be starting this Definition Programme with our new digital partner Side Labs.

We are now on the second part of a journey expanding and improving the digital services we offer to families supported by us. Part one was completed prior to Christmas, we had our user research, and we were raring to go!

So, for this second phase, our Definition project, our aim is to refine that group and really enhance the user experience with new features, new community engagement and new skills for staff! I hope our new mentors, SideLabs, are ready!

--

--

--

UK collaborative to bring a social purpose to the digital revolution. From CAST, City Bridge Trust, Comic Relief, DCMS, Esmée Fairbairn, Paul Hamlyn Foundation and The National Lottery Community Fund.

Recommended from Medium

Top In-Mobile App Feedback Tools in 2020 You Must Try

Image cropping should not cause pain

STUDENT’S FACING A CHALLENGE.

Officially changed my career path and became a UX Designer

Communicating Change

Eatery 2.0 (Pt. 4)

Improving digital skills — building a tool with the GOV.UK prototype kit

Header of the training website, with council logo, training tag and under construction tag

Introducing ‘Masaru’

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
WellChild

WellChild

Hello we are WellChild, the national charity for sick children. We give children with serious health needs the best chance to thrive, properly supported at home

More from Medium

Social Media in Journalism

Training to climb a ‘mountain’

How to drive digital transformation by beta testing and project piloting?

Healing through creativity: see what happened at Chayn’s Creative Hope workshops