Lean and Agile: The Catch

Tracking Our Own Failure Rate and Learning the Harder Lesson

Jim Benson
Jun 10 · 4 min read
Feedback loops are only as powerful as our ability to observe.

A Solution

We need to do what we preach. We need to go to the Gemba, to listen to the voice of the customer, … to give a damn about the actual people, the actual professionals, sitting with us. Why are they there? Why have we come to have these conversations? What do they do every day? What do they like to do? What sends them home depressed? What makes a good day better than other days?


About Jim Benson

Jim Benson is the creator and co-author (with Tonianne DeMaria) of the best seller: Personal Kanban. His other books include Why Limit WIP, Why Plans Fail, and Beyond Agile. He is a winner of the Shingo Award for Excellence in Lean Thinking and the Brickell Key Award. He and Tonianne teach online at Modus Institute and consult regularly, helping clients in all verticals create working systems. He regularly keynotes conferences, focusing on making work rewarding and humane.

Whats Your Modus?

Writings About Collaboration, Management, Leadership, and Professional Pride

Jim Benson

Written by

I have always respected thoughtful action. I help companies find the best ways of working.| Bestselling inventor and author of Personal Kanban with @sprezzatura

Whats Your Modus?

Writings About Collaboration, Management, Leadership, and Professional Pride