Dec 5, 2022
4 min read
Boring is in the eye of the boring
Call Centering
Tales from the Bright Light Zone
“APPLE TECHNICAL SUPPORT LINE. This is Ainsley. How may I help you?” Ainsley clicked the bet button on his Complaint Pool app. The payout per bet was less than a riskier bet, but paid off 50 percent of the time. Ainsley knew he’d never do well with high-risk money management, but he didn’t graduate…
