CPO Skepticism Is High
Can CPOs really take the lead in organizational change?
I recently included a reference to a Kathryn Newbery story, Seven key HR trends for 2020, in the January 10 issue of my Work Futures Daily newsletter. I pulled out comments from Perry Timms and Rita Trehan that I thought were helpful:
Employee experience should be about creating a culture where everyone can truly influence things — that people aren’t overlooked, or it’s just the usual suspects who are rewarded or involved in decisions. For me, it’s like a supercharged version of engagement — it’s almost like a higher-level, more obvious inclusion method, with employers putting people in the spaces where they’ll have the biggest impact. It’s like an overlay and uplift of [employee] engagement, rather than a reboot of it. — Perry Timms
[Rita] Trehan says organisations need to ask their people more profound questions than those usually found in employee engagement surveys. “We’re not going to shift the dial on culture if we survey people and ask things like ‘do you like your boss?’ “You need to ask the bigger questions: what are the silos that are stopping people doing what they think they can do? How easy is it to come up with an idea and follow it through, without going through 10 layers of leadership? Can you name five times you’ve looked at your company values…
