How Toshiba-Tec improved control over its administrative and logistical operations

A WorkflowGen process automation solution implemented by Office Information Australia (OIA)

WorkflowGen
Feb 27, 2018 · 2 min read

Toshiba-Tec Malaysia Manufacturing is a leading provider of technology solutions in Malaysia, with affiliates in many neighboring countries. Operating in a highly distributed market, Toshiba-Tec needed to be able to respond to market demands and logistical challenges in a fast and efficient manner.

The challenge was to convert paper forms and informal office processes into reliable and auditable web-based practices in order to obtain greater control over administrative and logistical operations. The solution needed to do the following:

  • Save time by prevent bottlenecks in decision-making
  • Provide real-time reporting so that request status and progress could be monitored in a timely fashion
  • Facilitate tighter connections between Toshiba-Tec and its customers and suppliers
  • Enable staff to develop their own business process systems

The WorkflowGen solution

  • Implementation of a full production version of WorkflowGen
  • Ability to integrate of WorkflowGen’s workflow engine with the existing Oracle ERP and warehousing systems
  • Quick and easy creation of web forms and workflows for administrative approvals, transport requests, purchasing and other line-of-business requirements

“We have made a lot of progress in-house with WorkflowGen and can look at integrating its advanced reporting and analytics throughout the business. Support from OIA has been provided where needed.”

— Lim Siew Ling — ITS Department, Toshiba-Tec.

Benefits

  • Elimination of bottlenecks and automatic job queueing dramatically reduce processing time
  • Ability to create web forms and workflows in-house lets the company maintain control of its processes
  • Accurate, real-time reporting and analytics
  • Reliability and integrity of audits
  • Process actors can monitor the status of their requests at all times
  • Improvement in communication and relations between the company and its customers and suppliers

“The WorkflowGen engine will allow Toshiba-Tec to integrate everyday activities with their Oracle ERP and other Warehousing systems in due course.”

Yi Wei Ang, Account manager, Office Information Australia

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store