WorkMatters
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WorkMatters

Week 51, 2021—Issue #183

Reading Notes V: Smith on Becoming, McGregor on Attribution, and Deming on Proportions

Photo by bruce mars on Unsplash

1. Smith on Becoming

“The man whose whole life is spent in performing a few simple operations…generally becomes as stupid and ignorant as it is possible for a human creature to become.” — Adam Smith

2. McGregor on Attribution

“The engineer does not blame water for flowing downhill…However, when people respond to managerial decisions in undesired ways, the normal response is to blame them.” — Douglas McGregor

3. Deming on Proportions

[I]n my experience most troubles…add up to the proportions something like this: 94% belongs to the system (responsibility of management), 6% [to people]” — Edward Deming

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Andreas Holmer

Designer, reader, writer. Sensemaker. Management thinker. CEO at MAQE — a digital consulting firm in Bangkok, Thailand.