Flow 2018 Session Spotlight: Building Connected Organizations hosted by Sheryl Sandberg

Following on from our flagship event, Flow, we’re introducing you to the closing panel session: Building Connected Organizations, hosted by Facebook COO, Sheryl Sandberg.

People work better when they feel connected to a business. But it’s also true that businesses work better when they make a connection with their people.

Why does it matter? Because great customer experiences start inside an organization — with connected employees who are empowered to work better, smarter, and faster together.

Great customer experiences start inside an organization

In fact, companies with great employee experiences have a 2.5x higher customer satisfaction rates and are over 30% more productive than their non-networked competitors.

For the Building Connected Organizations panel, we assembled a team of experts to discuss what connected organizations mean to them and explore why they’re prioritizing connectivity.

We looked at the ways they’re helping to build more connected communities and the value this brings to people in ways both big and small.

As COO of Facebook, session host Sheryl Sandberg has over a decade of experience leading a people focused global network. One of the tech industry’s most influential executives, Sheryl supports and oversees a transparent and connected workplace.

Joanne Smith is Executive Vice President and Chief Human Resources Officer for Delta Air Lines. She is responsible for preserving the airline’s unique culture of positive engagement with its more than 80,000 employees, overseeing talent management, development and more.

John Taylor, Chief Technology Officer at United Way is a creative thinker. With proven competency in initiative development, he enables solutions and new approaches which help create organizational success.

John led United Way’s efforts in coordinating Hurricane Katrina relief efforts for 8,000 Gulf Coast evacuees.

At Flow, our panelists discussed practical strategies versus just paying lip service. Not only are there clear rewards for building a connected organization; there are clear risks in standing still.

In a world where transparency is the new normal, your people are your brand.

Customer expectations are rising. Where organizations used to be a black box with the brand painted on the outside, today they’re a glass box.

Outsiders expect to see everything — processes, values, and actions. Employees expect to have access to the tools they need to connect and join together so they can more readily meet these new expectations.

In a world where transparency is the new normal, your people are your brand. And the more connected they are, the happier they’ll be.

And the more connected they are, the happier they’ll be.

That’s why building a connected organization isn’t just a question for human resources. It’s a full court press for senior leadership that takes in people, technology, and operational strategy.

What is Flow?

Flow is our global leadership summit, which took place on Tuesday, October 9th, 2018 at Hotel Nia, Menlo Park, CA.

Together with customers and best of breed partners such as Walmart, Vodafone, Box, and Okta, we discussed the ways businesses can connect people to their organization’s purpose, unlock their true potential, and empower them to do their best work.

We also heard about the future of the enterprise from visionary SaaS founders and next-gen IT leaders. You can now register for Flow 2019.

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Originally published at www.workplace.com.