A voice for the voiceless and the vulnerable

WFP Malawi’s Feedback and Complaints mechanisms ensures beneficiaries have a say and problems are addressed

Francis Thawani
Mar 29, 2019 · 3 min read
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Without the Complaints and Feedback Mechanism, Chetumale’s voice wouldn’t be heard. Photo: WFP/Badre Bahaji
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WFP organizes regular focus group discussions with beneficiaries across its programmes to listen and improve project implementation. Photo: WFP/Badre Bahaji
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Help desks are among the platforms through which the people WFP serves can provide feedback and lodge complaints. Photo: WFP/Badre Bahaji
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116 is a shortcode for the toll-free hotline set up by WFP for beneficiaries to call or text with feedback and complaints. Photo: WFP/Badre Bahaji
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A suggestion box is always available at distribution sites for beneficiaries to write their complaints discreetly. Photo: WFP/Badre Bahaji

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