Keeping communication flowing during the coronavirus pandemic

WFP’s toll-free helpline in Kenya replaces the physical help desk

Mohamed Weli operating the Hagadera helpline. Photo: WFP

Continued service amid a pandemic

Harun speaks to a beneficiary via his laptop. Photo: WFP

Same service, different modality

Harun attends to a caller in an energetic and friendly manner. The warm greeting is followed by a series of open-ended questions. Harun proceeds to provide pertinent and timely responses to the beneficiary before amiably ending the call.

Satisfying results

A boy holds up a sign with the number of the free helpline. Photo: WFP/Antonio Salort-Pons



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