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Direct to Consumer Auto Sales are a Huge CX Opportunity

Direct to Consumer Auto Sales are a Huge CX Opportunity

Should direct-to-consumer auto sales remain a niche offering? We don’t think so, especially after seeing it for ourselves.
Go to the profile of Steve Berry
Steve Berry
Michael Keplinger: Finding the Why Behind the Buy in Consumer Packaged Goods — Voices of CX S8E12

Michael Keplinger: Finding the Why Behind the Buy in Consumer Packaged Goods — Voices of CX S8E12

On this week’s episode, we talked to Michael Keplinger about a topic we don’t normally get to explore — consumer packaged goods.
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Worthix Editor
Shareef Mahdavi: Why Patient Experience and Customer Experience Deserve to be Equal — Voices of CX…

Shareef Mahdavi: Why Patient Experience and Customer Experience Deserve to be Equal — Voices of CX…

On this week’s episode of the Voices of Customer Experience, we talked to Shareef Mahdavi, president and co-founder of SM2 Strategic. As a…
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Worthix Editor
Jill Raff: Great Employee Experience Drives Great Customer Experience — Voices of CX S8E4

Jill Raff: Great Employee Experience Drives Great Customer Experience — Voices of CX S8E4

Jill Raff joined us on Season 8 of the Voices of CX Podcast to talk about the full value of the employee experience, how it directly…
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Worthix Editor
Uber IPO turns out to be Uber-Disappointment

Uber IPO turns out to be Uber-Disappointment

After the most hyped IPO debut of 2019, Uber ends the quarter at a loss of $1B, losing $7B in its stock value, but forges onward.
Go to the profile of Steve Berry
Steve Berry
Coronavirus and Business: How companies are responding to the spreading virus

Coronavirus and Business: How companies are responding to the spreading virus

Coronavirus is making companies reconsider their policies and safety protocols.
Go to the profile of Hannah Michelle Lambert
Hannah Michelle Lambert
The Fourth Industrial Revolution, and Why it Matters to Everyone

The Fourth Industrial Revolution, and Why it Matters to Everyone

You’ve probably been hearing more about the Fourth Industrial Revolution lately, or Industry 4.0, our latest and greatest challenge yet.
Go to the profile of Steve Berry
Steve Berry
Swimsuit Company Pivots to Make Masks

Swimsuit Company Pivots to Make Masks

This week on the blog, we wrote about the best ways to make the pivot to emergency production, and I just so happened to have a great…
Go to the profile of Hannah Michelle Lambert
Hannah Michelle Lambert
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Dan Gingiss: What Makes a Remarkable, Shareable Customer Experience — Voices of CX S8E5

Dan Gingiss: What Makes a Remarkable, Shareable Customer Experience — Voices of CX S8E5

On this week’s episode, Dan Gingiss joined the Voices of CX Podcast to promote his new book, The Experience Maker: How to Create…
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Worthix Editor
Leslie Short: Create a Company Culture You Can Be Proud Of with Diversity, Equity and Inclusion —…

Leslie Short: Create a Company Culture You Can Be Proud Of with Diversity, Equity and Inclusion —…

On this episode, we talked to Leslie Short, and how she’s bringing the best of Diversity, Equity and Inclusion (DEI) to big corporations…
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Worthix Editor
Howard Tiersky: A Customer-Centric Approach to Digital Transformation — Voices of CX S8E8

Howard Tiersky: A Customer-Centric Approach to Digital Transformation — Voices of CX S8E8

On this episode, we talked to Howard Tiersky, CEO at FROM, The Digital Transformation Agency. Their goal is to bring companies up to speed…
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Worthix Editor
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