Dealing With Unhappy Customers? Here Are 10 Tips to Prevent a Nasty Google Review
Approach complaints seriously and with empathy
Do you dread handling customer complaints? Does every negative review or angry email make you want to run and hide under your desk?
I feel you.
Dealing with unhappy customers is about as much fun as a root canal.
But here’s the thing: Customer complaints just mean you’ve got room for improvement. And improving your business means more money!
So dry those tears and let’s talk about how to handle complaints without losing your cool, your customer, or your mind. These 10 tips will help you level up and gain loyal customers!
1. Relax, It’s Just Feedback
Look, we get it. Customer complaints can feel like a personal attack, especially when your business is your baby. But ranting or losing your temper will only make things worse!
Instead, take a deep breath and relax.
Approaching complaints calmly and professionally is key. Don’t take it personally, and remember:
Even the most customer-centric businesses get complaints.
