Balancing utility & delight, UX writing, and genderless bots.

Ideas & resources for creatives in tech.

Madeline Rawlings

Hey! 👋

Each week we put together a collection of ideas & resources; by creatives, for creatives working in tech. We love to explore how technology and the arts intersect, and how to apply humanity to UX, design, AI, and more.

If you like our collection, show the love! ❤️

Ideas 💡

Language: Finding a voice

The more that machines talk, and the more that they seem to understand people, the more their users will be tempted to attribute human traits to them. That raises questions about what it means to be human. Language is widely seen as humankind’s most distinguishing trait. AI researchers insist that their machines do not think like people, but if they can listen and talk like humans, what does that make them?
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Genderless bots are the wave of the future

Artificial intelligence (AI), or machines that can think like people, doesn’t need gender. But many of the AI-based assistants and bots we interact with every day have at least an implied gender.
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At AI bot startups, cool kids rule

You would think at least one AI-powered humanoid bot would have a properly nerdy name. Maybe a Poindexter or Hildegarde to add some natural language processing to your customer chat app? No such luck. Instead, it sounds like the cool kids are in charge at most digital assistant and bot startups.
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In the future, design principles won’t be about design

It seems as though design principles have reached a point of convergence. Almost everyone is saying the same thing: we care about crafting simple, user-friendly and delightful experiences. And we don’t want to leave anyone out. We care about design. If these principles are intended to help design teams build the right product, they’re no longer serving their purpose.
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Resources ✍️

The Intersection of Utility and Delight

As conversational AI interfaces continue to develop, folks are creating computer conversation experiences that are more and more flexible, elegant, and delightful. However, we’re still at the bleeding edge of this field. We see these experiences fall into two broad categories: free form, natural language driven conversational experiences and more utilitarian experiences driven by structured messages.
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The conversation designer’s handbook

Tom has created an extremely comprehensive guide for writers and designers working on conversational interfaces, collating the best articles and resources on the subject. 
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How to approach product management for bots

Romy talks to Veronica, a product manager at Growbot. Growbot helps you appreciate your colleagues and is specifically for teams which use Slack and Microsoft teams for communication. She joined as the first product manager and employee.
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How to create a UX writing portfolio

If you’ve been doing UX writing for a few years and are ready to showcase your work, there are a few ways you can build a portfolio that stands out. A portfolio is a great way to share projects with prospective employers, as well as make an impression with your UX skills.
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Tidbits ⚡

Stand-up comedy with Siri, Alexa, Cortana and Google Home.

→ Instagram accounts for design & art to make your life better.

→ Does faster communication really mean better communication?

→ Facebook’s AI accidentally created its own language. It happens.

→ Do you speak human?

Circles vs. Squares for internet design?

Content curated with love by Jess Thoms & the writers at Xandra. ❤️