Product @ Xpanse
Guiding principles for a growing team
Currently, our Product Team at Xpanse is small, but mighty.
These fifteen core Xpanse team members have more than 191 years of combined work experience across companies such as Amazon, Microsoft, Deloitte, Expedia, & Indeed. They hold 28 degrees, speak over half a dozen languages, hail from three different countries, and have lived in more than twenty different cities.
With the company’s growth trajectory, it will not stay this way for too much longer — p.s we’re hiring!
But we wanted to celebrate the special group of people who have helped us build the foundation for Product @ Xpanse.
Under the leadership of Chief Product Officer Ganesh Baskaran they have taken a dive into the mortgage industry.
David (joined Sept ‘20) on Life at Xpanse:
People at Xpanse are all really driven. We understand the scale and complexities of the problems and want to come up with solutions for our customers.
Prateep (joined Sept ’20) on Life at Xpanse:
We get to celebrate all the “firsts” which creates great opportunities for the team. It is the team effort and collaboration that gets us to that place. Our teams have been very collaborative to deal with the changes and ambiguities of a startup.
Read more about what defines David, Prateep, & the team’s growth objectives:
- Customer first: We will always work-backwards from customer needs. Identify and solve needs where significant value can be created by leveraging our core strengths. While we will be aware of what competitors are doing, we will obsess over our customers.
- Developer focused: We will build all systems with the view of eventually exposing APIs to 3P developers who can build robust applications or plug-ins that can serve all the needs of lenders, providers, partners and borrowers, enable them to integrate with minimal or no effort.
- Compliance/security, availability and then features: We will prioritize compliance/security, availability and new features in that order. With compliance/security, we get one-strike to lose customer trust. With availability, we get 2–3 strikes to lose customer trust. However, if the underlying product is solid, compliant, secure and highly available, customers are willing to wait for new features.
- Fail-fast, learn and iterate: We will strive for speed over perfection. We are a start up and we will iterate, fail-fast, learn and improve. Failure is better than not getting an opportunity to learn.
- Balance long-term with market forces: While we will invest with a long-term view on payoff, we recognize that timing and market forces ultimately drive success. We will constantly evaluate investments from this lens and decide to slow-down or pause certain investments until a more opportune moment.
- Be data informed, not data blinded: Monitor customer information in order to make proactive decisions instead of reactive ones. Share key findings and encourage others to understand important trends. Use data, but don’t let it overshadow the human element. Measure the effect of data driven decisions by paying close attention to customer anecdotes.
- Data driven optimization and automation: We will plan for long term innovation that gives us the competitive edge. We will achieve this by collecting data from every source possible, by pushing each step of the mortgage process to perform at levels others don’t think possible and by driving automation through machine learning.
- Be bold and create brand value: While we build products for Lenders, providers, borrowers, developers and other customers, we will always be in the fore-front with our brand that communicates our bold vision for the mortgage industry.
Xpanse is building the modern OS for the greater mortgage industry that will connect and create value to borrowers, lenders, servicers, and providers. Conquering the last frontier of Fintech #BuiltInSeattle
We’re Hiring! Explore open roles via xpanse.com/careers
