We know you’ve been there. You’ve just arrived at the airport to start your vacation. For no reason in particular, your suitcase, filled with all your vacation gear, has been rerouted halfway across the world.
The airline rep at the counter, and then the one on the phone, don’t seem too helpful in knowing where your gear went or when you should get it back. All you know is you’re supposed to be on the beach in a few hours, and you don’t even have your bathing suit.
If you’ve grumbled to yourself that you should at least be compensated for not having your bag, but had no idea how to make that happen, Stacktical has the answer. Here’s how the system works with service providers.
Stacktical is a blockchain company that uses cryptocurrency to compensate customers when their service is down. Using a platform that focuses on Decentralized Service Level Agreements (DSLA), Stacktical offers proof of scalability, failure settlements and service level objectives to any number of internet, phone, gaming, and other types of providers.
In other words, with Stacktical, your provider can sign an agreement offering a minimal amount of uptime — 99% for some services, even 99.999% for mega providers like Amazon Web Services or AT&T.
Once that agreement is signed, Stacktical delivers the tracking and metrics that log that uptime. When a service provider fails to meet that 99%, 99.9%, or even 99.999%, Stacktical has the metrics and proof. This way the service provider can automatically compensate customers with a DSLA token for the time that their Internet or gaming or phone service was out, down to the second.
What does this do for the companies using Stacktical agreements? For one thing, it takes the strain off the customer service department.
When a service is down, customer support agents endure thousands of emails and phone calls from people asking mostly the same two questions:
When the service will be back up?
What are you going to do to make things right?
With an automatic compensation by way of token, you no longer have confused, stressed out agents who have to make decisions based on each customer. Downtime metrics are provided, and then compensation makes its way to customers en masse, if necessary.
Now, back to commercial flight…and that lost bag.
By adding XYO to the Stacktical formula, Stacktical will have the ability to do more than track services, they can track all the luggage and cargo on flights.
This new partnership between XYO and Stacktical allows the company to track location of goods through the commercial flight industry. So when a suitcase shows up late or has been rerouted to the wrong place, or important cargo ends up at the wrong airport, XYO and Stacktical can compensate customers and companies involved.
On the other side of the coin, Stacktical can reward faster deliveries.
If XYO and Stacktical can track bags and other items amid flight delays, imagine the quick and easy compensation for customers. Less yelling at the ticket counter, and more satisfaction that the airline decided to do the right thing.
Stacktical and XYO are proud to work together on a way to streamline disputes and reward aviation superstars. We’re proud to welcome Stacktical to the XYO family, and look forward to combining our tech!