SOFTPHONE CONFIGURATION FOR ISSABEL PBX
Hi
This is a blog regarding an interesting topic ( call center configuration)
While configuration in your project you have to make every single move carefully.
“It is always good to be careful or vigilant”
Let us get into the topic 🚣♀️
* Points to note 🙄
- Confirm that you have downloaded the softphone in your system.
My recommendation for a softphone is 3CX softphone.
I have attached the link for your reference.
2. confirm that you have created extensions.
3. Once the extension is created, create users for the extensions.
4. After creating the users you have to create a queue, In the queue module under PBX configuration.
5. After successfully creating the queue, you have to add the extension in the Dynamic member's option.
6. After creating a queue, you have to create a callback extension in the callcenter module.
##### Configuration of callcenter module is in another blog,Kindly refer that ####
7. Configuring 3CX softphone 📱
This is a 3CX softphone.
8. Setting up 3CX softphone
- Click on the top right corner.
- You will get a page like the below image.
- Click on New
- You will get the page above.
- enter the details as per your extension and IP address.
- Account name — Extension Number.
- Caller Id — Your preference.
- Extension — Your Extension.
- ID — Your Extension.
- Password — Your Extension password.
- Local IP — Your Issabel IP.
8. Click on OK.
9. Click on OK.
10. If the given details are correct you will get On Hook as above image.
These are the steps to configure the 3CX softphone with Issabel.
follow for more callcenter configuration and solutions.
Leave your comments on my account it will be useful for the next blog.
Thank you!!!!
