Bots for Product Recommendation: Abc Car
As the messaging platform becomes a crucial channel to connect with customers, brands start to use chatbots on these platforms as their virtual evangelists, to make it easy to provide 24/7 customer support and product recommendation.
About Abc Car’s Chatbot
Abc Car is one of the biggest used car platforms in East Asia. Having more than 30,000 used cars listed on the website, finding the right vehicle can be quite a headache.
With the help of NLU-powered (Natural Language Understanding) search engine, car buyers can easily find the right vehicle 24/7 without the help of sales representatives face to face. The bot creates a full experience from used car discovery, object archive, to car dealers registration.
Video: Abc Car’s Chatbot
Chatbot Features
Customers can input multiple conditions to find the right car, in one sentence, including price, location, brand, nameplate, model, engine type, body layout, safety factor.
1. Natural language search
Abc Car’s chatbot knows the “meaning” of your query. Try asking
“taking my kids to the beach”
A human automotive consultant knows that you are probably looking for a 7-seater car with a higher safety rating, in order to carry all the family stuff and ensure the safety of your beloved ones, and so does the chatbot.
Abc Car’s chatbot also knows how to do logical estimation, according to your input. For example, try asking
“8 years old Ford”
In our daily conversation, it’s more than normal for us to understand that for a car to be 8 years old, we have to date back from the year as of now, with the prerequisite that we know what year it is.
Abc Car’s chatbot knows how to do this dynamic search as well. This allows users to get answers without doing the math themselves in the first place.
2. Search result archive
As you get the search results, you can archive the car you would like to follow up later with just one click. You can later ask the bot to show you all your saved items.
3. Subscription update
Didn’t find what you’ve been looking for? No worries. You can subscribe to your query operation, such as
“price under 100K, Midwest, small car”
And the bot will send you a real-time notification as soon as the database is updated with cars that match your requirements.
Bot Builder
YOCTOL.AI — Creator is a platform that helps you edit the bot dialogue. It also gives you the freedom to integrate your dialogue with API, which enables your bot to prompt correct search results from overwhelming product data.
Creator has its signature NLU engine. You can literally teach the bot different ways of sayings to express the same intention. understanding different saying of the same intents.
What’s next?
Having a conversation with the brand, instead of visiting the website, makes online shopping more human. Creating a chatbot can be a best practice for a better online commerce experience.
Yoctol Info Inc.
Creator, AI made simple.
Start for free: YOCTOL.AI — Creator
With our powerful chatbot framework and NLU engine, we provide the best message marketing and customer support chatbot solution that helps your business grow.
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