Navy Lodges Honored for Commitment to Professional Development

Elizabeth Johnson
Jul 28, 2017 · 1 min read

Congratulations to Navy Lodge Bethesda and Navy Lodge Guantanamo Bay, who were recently awarded AHLEI’s Military Training Hospitality Excellence Awards during the Navy Lodge Program’s annual worldwide Training and Strategy Workshop in Albuquerque, New Mexico.

The awards recognize the properties’ commitment to supporting their employees and guests by providing access to continuing education, training, and professional certification, using AHLEI’s resources as part of a property-wide development program.

Navy Lodge Bethesda, under the leadership of general manager Ana Herrera-Ruiz, received the Military Hospitality Training Excellence Gold Award. To earn this award, a property must show an increase in guest satisfaction and meet training benchmarks for employee participation in AHLEI’s distance learning courses, training programs, and professional certification completions. These include Guest Service Gold® and the Certified Guest Service Professional, and line-level designations including the Certified Front Desk Representative, Certified Guestroom Attendant, Certified Maintenance Employee, and Certified Hotel Concierge designations.

Navy Lodge Guantanamo Bay, under the leadership of general manager Joycelyn Connage-Johnson, received the Military Hospitality Training Excellence Meritorious Award. To achieve this highest AHLEI distinction, a property must have demonstrated exemplary achievement in training, education, and certification leading to improved guest satisfaction, and be a previous Gold award winner.

Your Wake Up Call

News and articles about the hotel and hospitality industry, provided by the American Hotel & Lodging Educational Institute.

Elizabeth Johnson

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Elizabeth has been sharing the American Hotel & Lodging Educational Institute’s stories for more than 20 years.

Your Wake Up Call

News and articles about the hotel and hospitality industry, provided by the American Hotel & Lodging Educational Institute.

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