Sunny Side Up Training

According to the American Hotel & Lodging Association’s 2016 Lodging Survey, 62% of properties surveyed offer complimentary breakfast service, including:

• 80% of upper-midscale properties
• 96% of midscale properties
• 81% of economy properties.

That’s why the American Hotel & Lodging Educational Institute (AHLEI) includes training and certification for Breakfast Attendant in its START for Individual Positions series. The program, launched in an English version in 2017, is now also available in Spanish, as are all of the START for Individual Positions programs.

Position-specific knowledge for Breakfast Attendant includes displaying breakfast items, properly handling food from receiving to service, setting up side stations, professionally and appropriately interacting with guests during breakfast, and anticipating guest needs. The training also includes discussion of major food allergies, foodborne illness, and sanitation regulations.

By completing the training and passing the certification exam with a score of 70% or higher, trainees can earn the Certified Breakfast Attendant designation.

For more information about this certification, visit www.AHLEI.org.