Accountability: (noun) A willingness to accept responsibility.
We hold service providers accountable for the job they say they will do.
Here’s how we do it.
First, Zaarly is an invitation-only for service providers.
No business can pay to join, pay to change a review, or pay to be promoted.
Ever.
Each business must complete a 9-step vetting process, including a phone interview, criminal background check, customer references check, and finally, a face-to-face interview with our team.
Yes, we interview every business owner face-to-face.
Second, we monitor every project on Zaarly.
Our customer service team checks in on every project to ensure every message gets a response and every project meets your expectations. (Yes, we actually have real humans in our office who monitor every project.)
Third, we bring transparency to the opaque world of home services.
Everyone knows they should check licenses, insurance and do a background check before hiring a service provider. But who actually does that?
We do.
We keep those documents on file and easily accessible to homeowners looking to hire a service provider.
Fourth, we enforce real consequences.
If you find “a guy” on the Internet and something goes wrong, there isn’t much you can do. Zaarly creates real accountability:
- $100 No Show, No Call Penalty — if a service provider doesn’t show up and doesn’t message at least an hour beforehand, we charge them $100 and give it to you. Talk about making lemonade from lemons.
- If a provider is slow or unresponsive, they are deactivated until they improve while they are coached by the team at Zaarly.
- If a provider does shoddy work, we ensure they pay your refund.
- If a provider is unprofessional, we suspend them from Zaarly.
- If a provider is repeatedly unreliable, we end our partnership with them.
Sometimes life happens. We get it. If your service provider has equipment break down or a sick child, we’ll find someone who can complete your project on your timeline. (And no, we don’t penalize providers for having sick kids.)
Fifth, we guarantee every job.
We know the word “guarantee” gets thrown around a lot these days. When we say “guaranteed” we mean it.
Because we have staked our reputation on accountability, we will go to the ends of the earth to make things right.
It’s our mission to make sure you can always hire confidently through Zaarly.
As one of our service providers, Rusty, said:
“I really respect that Zaarly would rather lose money on a job than lose a shred of reputation.”
Bonus, we provide free business coaching to our service providers.
This may sound like a small thing, but it’s something we value a lot. Twice a month, we host roundtable conversations at Zaarly to hear what’s going smoothly with our service providers and what’s not. We learn how to best help them sustainably grow, and new features to help them manage their businesses. In turn, this improves the overall experience for homeowners like you.
Want more proof? Sign-up for Zaarly today and put us to the test.
