Incident management works best when all of your incidents and alerts can be tracked from a centralized hub. When these incidents come attached with problems, changes, releases or assets for context, the resolution is faster and better. Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster.
The Zenduty-Freshdesk integration allows you to sync your Freshdesk tickets with Zenduty, and keep up with all the updates. The advanced monitoring allows you to keep a bird’s eye view on all the updates.
For complete instructions to set up the integration, go to Zenduty Docs
Actions:
Once set up, users in Zenduty will get their incidents from their tickets in Freshdesk. Any action on either application will reflect in the other.
When a new ticket is created in Freshdesk, a corresponding Zenduty incident is created.
Opening a ticket in Freshdesk marks it as “Acknowledged” in Zenduty and vice-versa.
Resolving a Zenduty incident resolves the Freshdesk ticket.
When you delete the integration, make sure to also delete the Zenduty Webhook URL you added in Freshservice. This is to prevent Zenduty updates from being posted to Freshservice anymore.
This article was originally published on the Zenduty blog. Zenduty is a cutting edge incident management platform designed by developers keeping the well-being of engineers in mind. Sign up for free here.
